Summary

Overview

Work History

Education

Skills

Timeline

Vikin Kale

Assistant Operation Manager in Speedyy || 5 Years Experience in Operation Management

Nagpur

Summary

I am an Assistant Operations Manager at Speedyy, a new platform that offers a variety of delivery services, such as food, groceries, and vehicles. I have been working at Speedyy since April 2023, managing all aspects of operations, such as zone mapping, shift creation, fleet management, ETA, and SLA.

Before joining Speedyy, I gained valuable experience in the operations field at Swiggy and KISHOR TRANSPORT SERVICES PRIVATE LIMITED, where I handled logistics and dispatch supervision, fleet optimization, and service quality improvement. I have a Bachelor of Engineering degree in Mechanical Engineering from Bapurao Deshmukh Engineering College, Sewagram. I am passionate about delivering excellent customer service, enhancing operational efficiency, and solving complex challenges.

Overview

years of professional experience

Languages

Work History

Assistant Operations Manager

TECHSHACK Pvt. Ltd. (SPEEDYY)

04.2023 - 02.2024

Managing daily fleet availability, maintain fleet requirement daily basis, managing day to day operation smoothly.
maintain city matrix of operation, Maintain and checking business matrix, daily & weekly city performance reports.
Find out RCA for field and business problems and solved them quickly.
Reduced budgetary expenditures by new riders payout for more advantageous terms.
Weekly & Monthly work on Data analysis on performance and attrition ratio.
Created City Map, zones for better & smooth operation performance matrix.
Maintain City SLA performance on daily basis.
Managing Customer support team & fleet manager team and gives them tasks & taking follow-up to complete their responsibilities
Monitoring Every operations like first mile, last mile, restaurant operations.
Solving customers problem with customer support team and guided them to sops.

Fleet Manager

Swiggy

10.2021 - 04.2024

Checking daily fleet availability, Manage fleet availability according to daily targets and shifts.
Monitor every live orders, Issues solve according to live orders, Maintain SLA with respect to Orders.
Communicate with Delivery Executives and solve their issues, Maintain Fleet in Every Peaks.
Monitoring all defaulters data daily and weekly ( fake customers, rejection, bad orders, cancellation, restaurant), Action on repeated defaulters.
Manage surge for festivals, rains and banners peaks. Surges communicate with DEs.
RCA on Daily and weekly basis, logins and serviceability date share in every peak

Logistics Dispatch Officer

Kishor Transport Services Pvt Ltd

04.2019 - 10.2021

Tracking daily Invoicing & E-way bill generation for transit transport data.
Maintaining stock data and manage stockyard as per transit and stock
Daily and monthly MIS Report according stock, transit, invoice, receiving, fund validation & dispatch.
Check each and every documents of transport and vehicles.
RCA on if any incident in the first mile transportation.
Load planning as per fund validation and urgent loads.
Managing FTL,PTL,LTL and dispatch loads as per vender sops.
Stock audit reports on every months.

Education

Mechanical Engineering

Bapurao Deshmukh College of Engineering, Wardha

Wardha, India

07.2017

Skills

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Timeline

Assistant Operations Manager

TECHSHACK Pvt. Ltd. (SPEEDYY)

04.2023 - 02.2024

Fleet Manager

Swiggy

10.2021 - 04.2024

Logistics Dispatch Officer

Kishor Transport Services Pvt Ltd

04.2019 - 10.2021

Mechanical Engineering

Bapurao Deshmukh College of Engineering, Wardha

Vikin Kale

Summary

Overview

Work History

Assistant Operations Manager

Fleet Manager

Logistics Dispatch Officer

Education

Mechanical Engineering

Skills

Timeline

Assistant Operations Manager

Fleet Manager

Logistics Dispatch Officer

Mechanical Engineering

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