Vikram Pardeshi
Pune
Summary
Work Profile
Detail-oriented and reliable Branch Operation Manager with 12+ years of experience in retail branch banking operations, transaction verification and customer service. Skilled in processing high-value transactions, maintaining strict compliance with banking regulations and internal controls. Proven ability to handle branch-level risk, prevent fraudulent activities, and support front-line staff in ensuring smooth day-today operations. Strong communicator with a customer-first mindset, known for accuracy, integrity, and contributing to efficient branch performance.
Overview
12
12
years of professional experience
Work History
Branch Operations and Service Manager
Au Small Finance Bank
12.2021 - Current
- Lead the Service Team.
- Handling the account opening process and ensuring that the KYC/AML policy laid down by the bank is followed thoroughly.
- Revenue generation from Cross-selling of Third Party Liability and investment Products like Mutual Funds, Insurance.
- Ensuring regulatory and procedural compliance.
- Accountable for Audit and daily operations of the branch.
- Ensuring service excellence to enhance portfolio control retention and better cross sell.
- Monitored team performance, adhered to service level agreements and provided detailed job training.
- Met with customers to discuss service and product needs and offer available solutions.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Resolved customer complaints in professional and timely manner.
- Defined clear targets and objectives and communicated to other team members.
- Maintained friendly and professional customer interactions.
- Trained employees on proper procedures and strategies to improve productivity.
- Complied with regulatory guidelines and requirements.
Branch Service Partner
Yes Bank Ltd
11.2016 - 11.2021
- Primarily responsible for timely processing of bank transactions i.e. Funds transfer, Clearing, NEFT/RTGS, CASA Account Opening, Reconciliation of office accounts - Ensuring timely resolution of customer queries and improving customer service levels.
- Ensuring lobby management of the branch and enhance customer experience & generate revenue
- Resolving customer queries, issues & grievances and maintaining healthy relationship with customers through the provision of high-quality service and building opportunities for client engagements
- Responsible for improving the Internal Audit Operational Efficiency score of the branch by timely completion of the assigned tasks.
- Responsible for lead generation for Current Account and Savings Account, deepening of account for existing customers.
- Team Management Incorporating bonded teamwork and managing healthy environment. Discipline, positive attitude, delegation of work in a right manner
Teller Service Manager
HDFC Bank
06.2013 - 07.2016
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintaining cash in the vault within specified limits
- Monthly Tracker updation & Reporting
- Handling deliverables
Education
MBA - Business Administration, FINANCE
Pune University
Pune01.2012
B.Com - Commerce
Pune University
01.2010
Skills
- Work Planning and Prioritization
- Team leadership
- Relationship building
- Multitasking and organization
Accomplishments
- Excellent Audit Ratings in banking carrier.
- Qualify 4 International contest in third party product.
- Received award of Stars of Yes Bank along with 3 days education program.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Timeline
Branch Operations and Service Manager
Au Small Finance Bank
12.2021 - Current
Branch Service Partner
Yes Bank Ltd
11.2016 - 11.2021
Teller Service Manager
HDFC Bank
06.2013 - 07.2016
B.Com - Commerce
Pune University
MBA - Business Administration, FINANCE
Pune University
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