Results-driven Account Manager with over 6 years of experience in the SaaS industry, specializing in SMS communication solutions natively integrated with Salesforce. Proven track record in managing full sales cycles, including prospecting, solution consulting, closing, onboarding, and account growth. Adept at driving customer success through strategic account management, upselling/cross-selling, and delivering high-impact communication solutions that improve client engagement and ROI. Strong understanding of Salesforce ecosystem, telecom compliance, and the technical and business requirements of enterprise clients. Known for building long-term client relationships, exceeding sales targets, and serving as a trusted advisor throughout the customer journey.
Customer relations
Revenue generation
Partnership development
Excellent negotiation skills
Upselling
Sales forecasting
Customer relationship management (CRM)
Salesforce product expertise