Vinay Suryarao
New Panvel
Summary
Skilled CRM Executive with significant experience in managing customer relationships and enhancing client satisfaction. Proficient at implementing CRM strategies, analyzing customer behavior to improve service delivery. Demonstrated ability to work collaboratively with teams while delivering improvements in customer engagement and retention rates. Strong communication skills and a strategic thinker with a knack for problem-solving and data analysis. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Senior CRM Executive
Reliance Retail Limited
Navi Mumbai
10.2019 - Current
- Created, monitored and maintained reports on all aspects of the customer relationship management system
- Collaborated with internal stakeholders to ensure timely response to customer inquiries
- Answered customer queries and handled complaints
- Resolved customer complaints regarding sales and service
- Supported sales team members to drive growth and development
- Oversaw regional and local sales managers and staff
- 100% Customer resolution within SLA
- Coordinating with Stores and State Operation Team to improve the NPS and Litmus Survey
QA Associate
Unisoft india Private Limited
Ghansoli
06.2014 - 09.2019
- Identified quality problems and recommended solutions
- Completed data capture forms, equipment logbooks
IT Executive
Wipro Limited
Mumbai
02.2013 - 05.2013
- Provided technical support to users in troubleshooting hardware and software issues.
- Managed backup, user account and helpdesk systems.
Education
Bachelor of Arts - Psychology
Arunodaya University
Arunachal Pradesh01.2024
H.S.C -
CKT Vidyalaya
New Panvel, MH01.2007
SSC
Mumbai University04-2005
Skills
- Customer Segmentation
- Customer Retention Strategies
- Data-driven decision-making
- Customer Support
- Team handling
- Sales Reporting
- MS Office
- Customer Service
- Operations Management
- Time Management
- Adaptability
- Performance Analysis
- Continuous Improvement
- SAP
- Technical consulting
Languages
Marathi
First Language
Hindi
Advanced (C1)
C1
English
Beginner
A1
Timeline
Senior CRM Executive
Reliance Retail Limited
10.2019 - Current
QA Associate
Unisoft india Private Limited
06.2014 - 09.2019
IT Executive
Wipro Limited
02.2013 - 05.2013
Bachelor of Arts - Psychology
Arunodaya University
H.S.C -
CKT Vidyalaya
SSC
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