Vinayak Mantur
Pune
Summary
A result oriented professional with over 23 years of experience in Technical Service Operations/ Customer service operations.
Dynamic leader and problem-solver with over 18 years extensive experience at CANON INDIA PVT. LTD., where I led a team of 15 engineers, enhancing service quality and customer satisfaction. Excelled in technical support and team leadership, significantly improving operational efficiency. Skilled in data analysis and client interaction, I drive continuous improvement and foster professional growth.
Overview
23
23
years of professional experience
Work History
Regional Technical Specialist
CANON INDIA PVT. LTD.
12.2023 - Current
- Handle team of 15 engineers effectively with best service parameters.
- Trained junior engineers with best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Completed troubleshooting and diagnostics on company resources.
- Managed multiple task like call allocation , engineers Hi call MIF , Technical Trainings and Machine down cases .
- Analyzed and evaluated customer feedback to improve quality service and performance.
- Developed technical requirement documentation and give training to engineers.
- Conducted root cause analysis of Call Quality Management and correct problems.
- Motivate the team to develop team skill and increasing the efficiency.
- Sharing Commercial (revenue /Gm) and consumable reports within team.
- Created automated excel billing file and started uploading billing file in system with minimum errors.
- Resourceful at maintaining business relationship with clients and customers to achieve quality product and service norms by resolving their service-related critical issues.
Principal Engineer PPP [Team Leader]
CANON INDIA PVT.LTD.
09.2006 - 12.2023
- Trained staff members and improved engineering application processes.
- Supervise and coordinate 5 engineer and delegate the task among the team.
- Monitoring defective settlement and service deliverable status reports of the engineers.
- Working with team to resolve customer problems, improve operations and provide exceptional customer service.
- Leading a team of five engineers (Nagpur and Indore) at maintaining business achievement meeting.
- Well versed with handling team and technical requirements of digital color & mono printers, OCE & WFP.
- I had been taking initiative in South 1 weekly meeting in absence of RSM.
- I visit to customers with engineers for any escalation.
- I had been monitoring South-1 Customer and Pune & ROM PPP request call, Approving Toners and follow up with engineers and fallow up with engineers.
- Handling Customer request calls for production group system, B/W WFP printing machines.
- Created service deliverable excel file where engineer service data for month is available for better analysis.
Senior Service Engineer
Unicity Solutions Pvt. Ltd. [ Xerox Dealer]
12.2001 - 09.2006
- Resolving the print quality and other technical issues in the machine.
- Offering technical support to Service Engineers on field.
- Offering technical support to service engineers on Telephone.
- Resolving technical issues of Customer request.
- Leading team for API Letter and Refurbishing Machine.
- Plan PM schedules, resulting in increased equipment reliability and reduced service costs.
Education
Master of Science - Electronics
Shivaji University
Kolhapur, India06-2001
Bachelor of Science - Electronics
Vivekananda Collage
Kolhapur, India04-1997
HSC - Electronics
Rajaram Collage
Kolhapur, India04-1997
SSC - Technical
Sai High School
Kolhapur, India04-1994
Skills
- Ccommunications
- Technical support
- Teamwork
- Time management
- Team Leading
- Strong Customer Focus
- Data analysis
- Quick Learner & Hard Worker
- Product Known & Handling
Accomplishments
- Received "Best Engineer" Award for best performance in JUN 2003 Secured a Second rank in the final round of quiz competition which was held at Hotel Tunga International, Andheri, and Mumbai in 2003.
- Successful completion of Technical Level Exam held with all over Asia canon engineer in 2007.
- Recognized for Extra mile in 2008.
- Recognized for Extra mile in 2010.
- Recognized for Extra mile in 2012.
- Successfully Collecting Thermax Account with 7 Oce Plotter & Tata Motor with 22 Oce plotter in 2013.
- Received Canon ME Regional Award 2014 for best PGA Engineer west.
- Received 10 years long service award in 2017.
- Recognized for Extra mile in 2018.
- Service Meister 2019
- Received 15 years long service award in 2022.
Languages
English
Upper intermediate (B2)
Marathi
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Regional Technical Specialist
CANON INDIA PVT. LTD.
12.2023 - Current
Principal Engineer PPP [Team Leader]
CANON INDIA PVT.LTD.
09.2006 - 12.2023
Senior Service Engineer
Unicity Solutions Pvt. Ltd. [ Xerox Dealer]
12.2001 - 09.2006
Master of Science - Electronics
Shivaji University
Bachelor of Science - Electronics
Vivekananda Collage
HSC - Electronics
Rajaram Collage
SSC - Technical
Sai High School
Similar Profiles
AAMIR ALIAAMIR ALI
In Shop Demonstrator at Canon India Pvt. Ltd.In Shop Demonstrator at Canon India Pvt. Ltd.
Amit KhareAmit Khare
Senior Manager - Global Services at Canon India Pvt. Ltd.Senior Manager - Global Services at Canon India Pvt. Ltd.
Shreyas CShreyas C
Account Manager at Canon India Pvt LtdAccount Manager at Canon India Pvt Ltd