VINAYAK MORE

• Collaborated with channel partners and internal teams to collect and document business requirements for IT solutions of their clients/accounts
• Analyzed partner sales and operational data to identify trends, uncover opportunities, and provide actionable recommendations, contributing to a 10% increase in partner efficiency.
• Created detailed sales performance dashboards and reports for leadership, enabling data-driven decision-making.
• Acted as the liaison between channel partners and technical teams to ensure seamless communication, requirement alignment, and solution delivery.
• Prepared requirement gathering sheets to gather business requirements and documented partner feedback to improve service offerings and processes.

Responsible for crafting and creating documentation for CareerCarve's portals and applications.

• Prepared Business Requirements document & Functional Requirements document for CareerCarve mobile and web application
• Linked the functional requirements of the mobile and web application with front-end and back-end code.
• Prepared a Use-Case documentation and user-stories for various functionalities of the mobile and web application.
• Tested various functionalities of the application to ensure that it is bug free which helped to improve customer satisfaction.
• Collaborated with tech team to identify and track 100+ bugs, speeding up tech deployment and decreasing project risk.
• Maintained efficient documentation for the mobile and web application resulting in clear understanding of how the application works.
• Collaborated with tech team, Business team to ensure on-time project delivery giving the business a competitive advantage.
• My documentation provided a clear understanding of the project's scope, objectives, and functional requirements to all the stakeholders which lead to a faster and efficient development, reduced project timelines and costs and ensured smoother project execution
  

Responsible for managing and maintaining various websites and applications of Govt of Goa .

• Managed and maintained an app & a website for RajBhavan to create an online booking facility & control the flow of the visitors to Raj Bhavan
• Collaborated with the design team to develop a website for Goa Tourism by gathering their API, Inventory details, & other requirements of the services provided by it which led to an increase in the bookings, higher visitor numbers and enhanced the user experience leading to an increase in the tourism revenue for Goa.
• Resolved 40-50 customer queries per day for the PWD department regarding their water bill & facilitated payment of their water bills amounting to Rs 200-250 on an average through NIC Payment Gateway on Goa Online which improved customer satisfaction, increased revenue & cost savings for the department.
• Part of a team of 20 members that trained and guided 20-30 Client Organizations for the Labor & Employment department on the use of a new service on Goa Online for availing Employment Cards and other benefits for its employees which led to a higher adoption rate of the new service among the client organizations, ensuring more employees benefit from it.