Summary
Overview
Work History
Education
Skills
Start-up
Recognitions
Timeline
Generic
VIRAJ SHAH

VIRAJ SHAH

E-commerce & Horeca Expert
Mumbai

Summary

Results-driven professional with over 8 years of experience in building strategic relationships and driving business growth. Collaborates effectively with teams and adapts to evolving business needs. Key skills include negotiation, strategic planning, and client relationship management.

Overview

8
8
years of professional experience
4048
4048
years of post-secondary education

Work History

Senior Key Account Manager (NKAM)

Zomato Hyperpure
08.2024 - Current
  • Client Relationship Management: Built and maintained strong, long-term relationships with key restaurant partners to ensure high satisfaction and retention.
  • Revenue Growth: Drove monthly order volumes and revenue growth by identifying upselling and cross-selling opportunities across product categories.
  • Demand Forecasting and Planning: Collaborated with supply chain and operations teams to forecast demand, and ensure timely delivery of inventory.
  • Issue Resolution: Acted as the primary point of contact for all operational, logistical, and quality-related concerns, ensuring a quick turnaround on escalations.
  • Data-Driven Insights: Analyzed account performance using internal dashboards to drive data-backed decisions, and improve service delivery.
  • Strategic Account Growth: Developed customized solutions and pricing strategies to expand wallet share within key accounts.
  • Collaboration: Worked cross-functionally with category managers, warehouse ops, finance, and customer support to ensure a seamless experience for partners.
  • Account Onboarding: Managed the smooth onboarding of new brand accounts, ensuring timely activation and adoption of Hyperpure services.

Deputy Manager (Key Strategic Accounts)

eBay.com
09.2017 - 08.2024
  • Providing strategic consultation to the clients to achieve business objective.
  • Managing International and Domestic clients for growth and sustainability into the business for longer run.
  • Planning on the yearly calendar with marketing campaigns for the season.
  • Developing relationship with clients for smooth functioning of business on marketplace.
  • Developing strategies by analyzing data for new area of business opportunity.
  • Working with seller to improve operational aspects of their business in providing great customer service.
  • Keeping tab on the current trends and doing research on the new products to help the clients exploring the markets with new information.
  • Tie-ups with association & exhibitions for more penetration of high potential sellers
  • Arranging seller training programs for advance trainings and Quarter on Quarter Planning for business.

Education

PGDM - Marketing

Thakur Institute of Management Studies And Research
Mumbai, India
04-2017

MCOM - Business Management

Mumbai University
Mumbai, India
03-2017

BFM - Bachelor’s in Financial Markets

Mumbai University
Mumbai
04.2001 - 01.2015

Skills

  • Relationship Management
  • Learning Agility
  • Problem Solving
  • Time Management
  • Creative
  • Industry expertise

Start-up

NOM-NOM (2016-2017)

Recognitions

  • Promoted to Deputy Manager in April 2020 from Assistant manager.
  • Promoted to Assistant Manager in April 2019 from Business Development Executive.
  • Winner of monthly employee contest 3 times Back-to-Back

Timeline

Senior Key Account Manager (NKAM)

Zomato Hyperpure
08.2024 - Current

Deputy Manager (Key Strategic Accounts)

eBay.com
09.2017 - 08.2024

BFM - Bachelor’s in Financial Markets

Mumbai University
04.2001 - 01.2015

PGDM - Marketing

Thakur Institute of Management Studies And Research

MCOM - Business Management

Mumbai University

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VIRAJ SHAHE-commerce & Horeca Expert