Virat Rajendra Vora
Kandivali (East)
Summary
To obtain a job within my chosen field that will challenge me and allow me to use my education, skills, and past experiences in a way that is mutually beneficial to both myself and my employer, and allow for future growth and advancement.
Overview
12
12
years of professional experience
Work History
Assistant Manager - CRM & MIS
Karagya Foods PVT LTD (Truly Desi A2 Milk)
Mumbai
04.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed inventory and supplies to ensure materials were available when needed.
- Achieved cost-savings by developing functional solutions to problems.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Executive - CRM & MIS
Hari HariBol Dairy Products PVT LTD (HariBol A2 Milk)
Mumbai
10.2024 - 03.2025
- Work as customer service representative
- Coordination with the sales team and customer service team
- Handling customer complaints
- Scheduling and coordinating interdepartmental meetings and presentations
- Monitoring strategy implementation in real-time
- Working with IT in case there are tech issues that impede the customer experience
- Run effective promotional activities to optimize sales growth and customer retention
- Use existing customer data to gain new leads and potential customers
- Understand previous customer behavior to better engage current customers
- Analyzing data to inform business development and campaigns
- Keeping records of customer interactions, transactions, comments and complaints
MIS Analyst cum DBMS Designer
Freelancer
Dubai
06.2019 - 07.2024
- Started working as freelancer taking contracts for MIS activities including daily, weekly, monthly and annual reporting with complete analysis on contractual terms with local firms in UAE, which helps them understand performance factor from generation of revenue perspective
MIS Analyst cum Company Accountant
Omega Steel CO LTD
Khartoum
08.2018 - 05.2019
- With the opportunity to work abroad for the first time, following tasks were taken up inclusive of analysis part of manufacturing, operational and production costing with experimental tasks of finance management.
- Manufacturing Cost analysis includes: Diesel/ fuel/ oil consumption, Electricity consumption (both units i.e. Company owned and borrowed from Govt.), Raw material consumption, Cost of manpower (both foreigners & citizens).
- Operational Cost analysis contains: Factory expense, Manpower maintenance, Office expense, Marketing/ promotions/ advertisements, Guest house expense (both foreigners & citizens).
- Production Cost analysis was mainly to focus on: Dispatch costing, Packing and packaging, Legal & Taxation.
- Basis on these intelligences enhanced mitigation of loss, optimization of resources, efficient usage of funds, improvised accurate budgeting were initial components to give favorable push towards increase in surplus of the organization.
- Keeping an eye on company finance for creditors (expense, purchase, advance) as well as from debtors (expense, sale, advance) and up-to-date reconciliation process with all company accounts linked with finance industry such as banks, private individuals/ entities.
- Other implementation: Game changing
- Offline
- Mechanism for claim executions with approval hierarchy, Auto login (attendance) report through thumb press system reducing manipulated labor salary and overtime, Installation of another unit of Electricity for boosting up production at mammoth 150% but with cost hike by 50%.
- Future Projects: Introduction of online
- Non-manual
- Pre and after sale service systems at domestic level for all outlets to have conclusive overview on outlet profitability, Face recognition attendance system, Bringing in customer service points to establish customer relationship, Advanced and secured MIS server.
- Top ranked manufacturer of rebar, M/s. Omega Steel Co Ltd situated in Khartoum, Sudan
Retail Coordinator
DHL Express India PVT LTD
Mumbai
01.2016 - 08.2018
- With the promotion as Retail Coordinator at all India pan level, I was assigned to take care of aspects such as:
- Blue dart monthly reconciliation activity
- BIC calculation report including: PoS usage, Manual AWB usage, Outstanding report, DNA report
- PoS R&D supporting activities, Cash discrepancy report, Store audit report, Audited employee discount booking data, Audited international FOC booking data, Weekly NPA data, Weekly PPC customers scrubbing activity
- Lead management source data, Shipment inspection report, UE tracker report, Expense claims processing, Blue Dart purchase voucher processing, Blue Dart inventory arrangements, Lead enquiry - captured, pending, converted, Competitor analysis
- Business profitability, INTL/ DOM value added service calculation report such as TDX, EXT, CE, TDD, SVP, Incentivized compliance report such as KYC, CC/ DC
- Ad-hoc requests such as cancellation & hard deleting of Shipments/ PPC Sale - Top-up, Discounted Coupons/ Card Generation, Refund Process
- Enhancements in business tools and applications for improved efficiency.
Retail Sales Executive
DHL Express India PVT LTD
Mumbai
01.2015 - 12.2015
- Booking the parcels for both domestic as well as international with adequate knowledge of proper paperwork (export and import).
- Accepting the parcels from the customers and recording the necessary details such as weight, content, destination etc.
- Charging the customers appropriately and delivering them the receipt handing over the parcels / boxes to the transportation department following proper transfer PoS.
- Sending detailed report of the completed work to the top level management on daily basis.
- Participating in meetings and putting up a review after thorough study of customer's buying behavior.
- All - Rounder (Consignments such as parcels / documents booker, cashier, packager, queries handler, reporter, mail queries responder).
Process Executive cum Trade Analyst
Deutsche Bank AG
Mumbai
05.2014 - 01.2015
- Analysis and validation of import booking and processing for payment / transfer of foreign currencies.
- Handling Nostro and Vostro accounts of clients.
- Generating report on daily basis with respect to branches.
- Coordinating with HO branches for handling client's queries with respect to import collection.
- Charging our clients right for EEFC, contra transactions.
- Churning out high volumes per head through the day.
- Adequate knowledge of swift code and IBAN.
Customer Care Assistant
Crossword Book Store
Mumbai
08.2013 - 02.2014
- Played a vital role in promotional campaigns by delivering the highest standards of customer service, and by getting behind key offers and promotions in store, helping customers to discover the range of products that we have to offer and responding to every customers' needs and requests.
- Using market and customer information to assist in the development of brand plans.
- Smiling, greeting and making eye contact with every customer.
- Talking to customers, finding out their needs, and then offering advice.
- Handling customer complaints and returns.
- Retrieving stock, showing it to customers and then putting it away.
- Liaising with the suppliers to ensure that stock is delivered on time.
Education
BACHELOR OF COMMERCE -
NAGAINDAS KHANDWALA COLLEGE OF COMMERCE, SCIENCE AND ARTS
01.2013
HIGHER SECONDARY SCHOOL CERTIFICATE -
NAGAINDAS KHANDWALA COLLEGE OF COMMERCE, SCIENCE AND ARTS
01.2010
SECONDARY SCHOOL CERTIFICATE -
BALBHARTI HIGH SCHOOL
01.2008
Skills
- Reports generation and analysis
- Change management
- Operations management
- Quick learner
- Training and development
- Results oriented
- Computer proficient
- Financial records and processing
- Delivering exceptional customer service
- Team-oriented approach
- Driving sales
- Excellent customer care skills
- Achieving retail objectives
- Efficient and accurate work in a fast-paced environment
- Customer relationship management
- Effective communication
- Inventory management
Hobbies and Interests
- Playing indoor and outdoor games like football, cricket, table tennis
- Singing and listening to Linkin Park music
- Painting, antique collections, outings
Languages
English
Proficient (C2)
C2
Gujarati
Native
Native
Hindi
Proficient (C2)
C2
Marathi
Intermediate (B1)
B1
References
References available upon request.
Timeline
Assistant Manager - CRM & MIS
Karagya Foods PVT LTD (Truly Desi A2 Milk)
04.2025 - Current
Executive - CRM & MIS
Hari HariBol Dairy Products PVT LTD (HariBol A2 Milk)
10.2024 - 03.2025
MIS Analyst cum DBMS Designer
Freelancer
06.2019 - 07.2024
MIS Analyst cum Company Accountant
Omega Steel CO LTD
08.2018 - 05.2019
Retail Coordinator
DHL Express India PVT LTD
01.2016 - 08.2018
Retail Sales Executive
DHL Express India PVT LTD
01.2015 - 12.2015
Process Executive cum Trade Analyst
Deutsche Bank AG
05.2014 - 01.2015
Customer Care Assistant
Crossword Book Store
08.2013 - 02.2014
BACHELOR OF COMMERCE -
NAGAINDAS KHANDWALA COLLEGE OF COMMERCE, SCIENCE AND ARTS
HIGHER SECONDARY SCHOOL CERTIFICATE -
NAGAINDAS KHANDWALA COLLEGE OF COMMERCE, SCIENCE AND ARTS
SECONDARY SCHOOL CERTIFICATE -
BALBHARTI HIGH SCHOOL