Vishakha Chavan
Reinsurance Pro rata executive
Mumbai
Summary
Dynamic Technical Manager at Marsh & McLennan with a proven track record in technical process improvement and employee development. Expert in enhancing team productivity and client relationship building, successfully managing high-stakes clients while implementing innovative solutions. Skilled in training and mentoring, fostering a culture of collaboration and excellence within teams.
Overview
10
10
years of professional experience
Work History
Technical Manager
Marsh & McLennan
09.2017 - Current
- Mentored juniors through regular feedback meetings providing guidance on best practices, improving process knowledge.
- Created comprehensive process documentation and procedures to ensure consistency throughout the department''s operations
- Coordinated with cross teams like Fiduciary, Broker Support and Stakeholders to ensure seamless end to end service to ultimate clients and markets.
- Enhanced team productivity by implementing best practices
- Facilitated knowledge sharing sessions/training session, strengthening team expertise.
- Oversaw and was part of migration of legacy systems to modern platforms, enhancing system performance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained close communication with clients throughout for expected progress and final outcome.
- Increased application stability by regularly monitoring performance metrics and addressing bottlenecks
- Analyzed performance metrics like various system generated reports to identify bottlenecks in processes, implementing boosted efficiency.
- Interacted with clients/markets directly to understand their requirements and needs.
- Successfully managed multiple high-stakes clients and their requirements concurrently while adhering to strict timelines.
- Handled Bureau markets and Syndicate clients through older and new systems too
- Assisted Audit team to understand Pro rata process
- Handled high end and critical clients
- Processed technical accounts, cash calls various worktypes and worked towards urgent clearance
- Worked on DXC/Xchaning/IMR/LORS systems and have expertise in these areas
- Was cross trained on claims processing
- Developed suggestions for technical process improvements to optimize resources.
- Delivered comprehensive technical trainings for team members and new joiners, enhancing overall team competency levels.
- Gathered requirements and maintained communication between internal parties and stakeholders.
- Prepared status for daily meetings in Excel and PowerPoint.
Trainee
J.B. Boda Reinsurance Brokers Pvt Ltd
01.2016 - 08.2017
- Learned the processes quickly with the helped on given training material and trainers.
- Attended training courses to build understanding of processes and industry.
- Handled Ethiopian client's pro rata business
- Processing of Technical account and cash calls
- Settlement of Quarterly accounts
Education
Bachelor in Accounting And Finance - Financial Accounting
Ghanshyamdas Saraf Collage
Mumbai 04.2001 -
Skills
Technical process improvement
Training and mentoring
Employee development
Team collaboration
Technical innovation expertise
Technical leadership
Client relationship building
Timeline
Technical Manager
Marsh & McLennan
09.2017 - Current
Trainee
J.B. Boda Reinsurance Brokers Pvt Ltd
01.2016 - 08.2017
Bachelor in Accounting And Finance - Financial Accounting
Ghanshyamdas Saraf Collage
04.2001 -
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