Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Languages Know
Strengths
Disclaimer
Extracurricular activities
Strengths
Disclaimer
Generic

Vishal Bhagawan Dhakne

SRE
Wagholi

Summary

Dynamic and results-driven professional seeking a challenging career that leverages exceptional technical and analytical skills to drive innovation and efficiency. Committed to contributing to a forward-thinking organization that values continuous learning and professional growth. Focused on enhancing expertise while delivering impactful solutions aligned with organizational goals. Passionate about staying at the forefront of industry trends and technologies to ensure optimal performance and success.

Overview

4
4
years of professional experience
2
2
Certificates
4
4
Languages
5
5
years of post-secondary education

Work History

EOC Site Reliability Engineer

Pitney Bowes Pvt Ltd, Pune
12.2024 - Current
  • Incident Management, change Management, Problem Management and RCA.
  • Developed custom scripts/tools as needed to automate routine tasks, increasing overall team productivity and efficiency.
  • Improved incident management workflows by creating comprehensive documentation on troubleshooting procedures and common issues resolution steps.
  • Conducted root-cause analyses after major incidents to identify areas for process improvement or technical enhancement opportunities.
  • Contributed to the ongoing refinement of internal processes and procedures within the site reliability engineering discipline through regular reviews, updates, and knowledge sharing activities.
  • Ensured compliance with relevant industry regulations regarding data privacy standards by actively participating in audits assessments.
  • Improved deployment efficiency, automating processes using CI/CD pipelines.
  • Enhanced system monitoring capabilities, integrating advanced tools for real-time performance tracking and anomaly detection.
  • Enhanced system reliability by developing and implementing comprehensive monitoring solutions across all platforms.
  • Streamlined incident management procedures, reducing resolution times and improving customer satisfaction.

Site Reliability Engineer

Crest Data System Pvt Ltd, Pune
10.2021 - 12.2024
  • Scheduling downtime of the servers for patching, Kernel upgrades and various admin activities in co-ordination with appropriate teams
  • Hands on experience managing server’s using Remote Management Module (RMM) console, Installing SSL certificate on domains, working with rewrite rules and put redirection.
  • Applying ACL on files to allow multiple users to access a particular file or directory in which they have limited permissions.
  • Working as Cloudops Engineer, specifically in team supporting services of Splunk LLC.
  • Mentored more than 5 team members and new SREs managed their day-to-day activity and carried out. performance review
  • Provided on-demand service to 50+ customers to Splunk and on-board data from AWS to Splunk
  • Installed and Upgraded Splunk Apps and Add-ons to ingest real time data to Splunk for more than 100 customers
  • Coordinated with Principal SRE based in Australia to optimize SSL certificate renewal which reduced the process. complexity by 40%
  • Resolved P1/P2 on-call incidents and alerts reported directly by customers or NOC team and provided RCA. along with filling PIR (Post Incident Review)
  • Created Confluence Runbooks to ensure efficient execution of Splunk MWs.

Technical Support Engineer

Bala Sai Net Pvt Ltd, Pune
03.2021 - 10.2021
  • Monitor production server Health of different parameters (System Load, Physical memory, swap Memory, Hard disk, Maliq) via MRTG and Nagios
  • Monitored server performance and user management through WHM, cPanel, Plesk, Direct Admin, SSH terminal on Linux platform, RDP on Windows platform
  • Providing Technical assistance, advice and solution to remote clients on Webhosting via Live chat and Ticket Board to the clients located all over the world
  • Handling and investigating Spamming issues and checking server Maliq
  • Configuration and managing Domain Name System, managing zone and resources Record (A, CNAME, PTR, MX, SOA Records)
  • Working on basic TCP/IP protocols like SSH, FTP, SCP, Resync
  • Log Management and Incident handling using iTOP tool

Education

Bachelor of Science - Computer Science Engineering

Marathwada Institute of Technology
Aurangabad, India
05.2015 - 08.2019

HSC - Science

Shrinath Junior College
Aurangabad, India
05.2014 - 07.2015

SSC - English

Arya Chanakya Vidya Mandir
Aurangabad, India
04.2001 -

Skills

Ansible & Ansible Tower, Splunk cloud

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Certification

Red Hat Certified System Administrator (RHCSA) RHEL7 Certification ID: 190-034-140

Interests

Reading, playing, sports, Travelling etc

Timeline

EOC Site Reliability Engineer

Pitney Bowes Pvt Ltd, Pune
12.2024 - Current

Site Reliability Engineer

Crest Data System Pvt Ltd, Pune
10.2021 - 12.2024

Technical Support Engineer

Bala Sai Net Pvt Ltd, Pune
03.2021 - 10.2021

Bachelor of Science - Computer Science Engineering

Marathwada Institute of Technology
05.2015 - 08.2019

HSC - Science

Shrinath Junior College
05.2014 - 07.2015

SSC - English

Arya Chanakya Vidya Mandir
04.2001 -

Languages Know

English
Hindi
Marathi
Japanese (Basic)

Strengths

  • Ability to manage stress, time and people effectively.
  • Positive attitude, flexible, adaptable to new conditions and a quick learner.
  • Cooperative with the seniors and co-workers

Disclaimer

I hereby declare that all the information furnished above is true to the best of my knowledge Date: 2025-04-22 Place: Pune Vishal Dhakne

Extracurricular activities

Cybernetic Volunteer at MIT, Aurangabad. CSI Member

Strengths

  • Ability to manage stress, time and people effectively.
  • Positive attitude, flexible, adaptable to new conditions and a quick learner.
  • Cooperative with the seniors and co-workers

Disclaimer

I hereby declare that all the information furnished above is true to the best of my knowledge Date: 2025-04-22 Place: Pune Vishal Dhakne

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Vishal Bhagawan DhakneSRE