Vishal Dhar
SR ENGINEER - SYSTEMS OPERATIONS
Pune
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Language
Work History
SR ENGINEER - SYSTEMS OPERATIONS
Worldpay (Formerly known as FIS)
03.2022 - Current
- Service incidents and queries within the agreed service levels.
- Timely escalation of incidents to a higher level when required.
- Opening of Blogs and engaging MIM
- Log files monitoring for errors.
- Monitoring networks & real-time transactions.
- Providing project training for new joiners.
- Tools & Application using: ServiceNow, OTIS, Prognosis, Mainframe TLS, Vantiv RAFT Control, Combine Downs & NICE etc.
SR. Analyst (Infrastructure)
Birlasoft India Limited (Formerly KPIT)
07.2018 - 03.2022
- Service incidents and queries within the agreed service levels.
- Timely escalation of incidents to a higher level when required.
- Log files monitoring for errors.
- Resetting user ids and passwords.
- Re-verification of closed tickets by other users.
- Receiving the inbound calls from the affected user.
- Solving the user queries.
- Tools & Applications using: Active Directory, ServiceNow, Altiris, Remedy, IM PcConnect, SCCM etc.
Sr. Associate Customer Support
Tech Mahindra Limited
12.2017 - 07.2018
- Monitor the IT Infrastructure.
- Service incidents and queries within the agreed service levels.
- Timely escalation of incidents to a higher level when required.
- Log files monitoring for errors.
- Resetting user ids and password.
- Re-verification of closed tickets by another user.
Lead Associate
Indecom Global Services
07.2015 - 10.2017
- Addressing user tickets regarding hardware, software and networking.
- Installing applications and computer peripherals to the internal teams.
- Teamwork – Work well in a team-oriented environment.
- Install and test desktop software applications and internet browsers.
- Test computers to ensure the proper functioning of computer systems.
- Develop and manage effective professional working relationships with contractor personnel, coworkers and clients.
customer experience consultant
Digital Age Retail Private Limited - (Asia Largest Online Shopping Portal for Babies & Kids Store named as FirstCry.Com)
07.2013 - 05.2015
- Made outbound calls to customers, gathered feedback, and logged tickets in application for tracking issues.
- Addressing the customer queries via email or calls.
- Provided priority assistance to customers for grievances, ensuring timely resolution and support.
- Addressed customer queries via email and calls, delivering accurate information and solutions.
- Selling products of the company via calls or email.
- Provided email support to address customer inquiries and concerns.
Education
Bachelors - science and information technology
Karnataka State Open University
Jammu01-2012
12th Class -
N.I.O.S (UP BOARD)
Jammu 04.2001 -
10th Class -
JKBOSE
Jammu, IndiaSkills
- Service Management Framework
- Systems administration
- Incident management principles
- Performance Optimization
- Project oversight
- Cross-Functional Collaboration
- Collaborative team management
- Customer handling
Client relationship
Customer Centric
Effective communication
International communication
Interests
Learning new things, surfing net and listening to music
DECLARATION
I declare that all details provided by me are genuine. I will follow all the rules and regulations of the corporate world and will not violate any terms and conditions of the respective company, and I will develop a mutual beneficial relationship between me and the company, and I will work upto the expectations of the company. Date: Place: Pune Vishal Dhar
PERSONAL DETAILS
- Father's Name Sh. Jawahar Lal Dhar
- Mother's Name Smt. Nimey Dhar
Timeline
SR ENGINEER - SYSTEMS OPERATIONS
Worldpay (Formerly known as FIS)
03.2022 - Current
SR. Analyst (Infrastructure)
Birlasoft India Limited (Formerly KPIT)
07.2018 - 03.2022
Sr. Associate Customer Support
Tech Mahindra Limited
12.2017 - 07.2018
Lead Associate
Indecom Global Services
07.2015 - 10.2017
customer experience consultant
Digital Age Retail Private Limited - (Asia Largest Online Shopping Portal for Babies & Kids Store named as FirstCry.Com)
07.2013 - 05.2015
12th Class -
N.I.O.S (UP BOARD)
04.2001 -
Bachelors - science and information technology
Karnataka State Open University
10th Class -
JKBOSE