Vishal Kadam

Aggreko Rental Saudi

06.2022 - Current

Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
Developed lasting relationships with customers, which helped to bring in additional business opportunities.
Immediately brought critical issues to customer service manager for resolution.
Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
Updated customer service database with new information, address changes and contact details.
Scheduled Service appointments for Technicians.
Implemented project management techniques to overcome obstacles and increase team productivity.
Give training to staff on new Apps for Closing the Service Appointmnet established and monitored goals.
Addressed user customer service concerns and decided when to escalate problems to specialist team members.
Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
Developed and implemented preventive maintenance procedures.

Aggreko

12.2018 - 06.2022

Oversaw the distribution of dispatched goods.
Documented all relevant stock information.
Guaranteed adequate stock levels and ensured allocated goods were available to teams.
Allocated and booked stock to trades as required.
Advised respective departments on the availability of goods.
Controlled payroll and store expenditures, ensuring store spending remained within budget.
Monitored team performance by setting and reviewing regular objectives, maximising team productivity.
Replenished merchandise shelves with items from stockroom.
Managed cash stock and inventory balances accurately.
Assisted customers in finding out-of-stock items.

CMS Computers Limited (INDIA)

09.2017 - 12.2018

Checked and verified photo identification prior to granting facility access.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Reported suspicious activities and persons to law enforcement.
Responded quickly to incidents and assessed active situations for security concerns.
Monitored CCTV cameras and alarm systems for security breaches.
Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Acted quickly during emergency situations to reduce opportunity for damage and injury.

Convergys

01.2016 - 04.2017

Summary