Vishal Kamble
Order Management Specialist
Pune
Summary
I intend to have a career, which would utilize my potential & skills to its maximum and to work in a responsible and challenging position where teamwork and ability are required and where skills are recognized and rewarded.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Order Management Specialist (SCM)
Plug Power India
12.2023 - Current
- Order Management: Oversee the end-to-end order management process for smooth operations and timely deliveries
- Proficient in using Avante, Vision360, Excel, Windchill and other software
- Sales Order Entry: Handle sales order entry, ensuring accurate order details and proper documentation
- Unplanned Part Requirements: Manage unplanned part requirements, addressing any urgent material shortages to meet customer demand
- Shortage Report Generation & Review: Generate and review shortage reports to track and resolve supply chain issues
- Warehouse Transfers: Coordinate warehouse transfers to ensure efficient stock movement and proper inventory management
- Material Trailer Shipment Supervision: Supervise material trailer shipments to ensure timely delivery of materials and parts
- Weekly Reporting: Prepare and present weekly reports on order status, inventory levels, and ongoing projects
- Project Closure: Close projects by verifying all aspects of the order fulfillment process are completed successfully
- Serial Number Upload: Upload serial numbers to ensure product traceability and compliance with tracking requirements
- Material / Inventory Receiving - Managed receipt, inspection, and documentation of incoming materials, ensuring 100% accuracy in stock records
- Coordinated with vendors and internal teams to resolve material discrepancies and shortages
- And update in System
Customer Service Representative (Order Management)
Danfoss
10.2022 - 06.2023
- Managed end-to-end order processing using SAP Sales and Distribution (SD) module
- Proficient in using MFGPRO, Outlook, MS Excel, C-360, and other software
- Ensured accurate and timely order creation, modification, and tracking
- Collaborated with sales and customer service teams to address order-related inquiries and changes
- Generated invoices within SAP, verifying accuracy and compliance with company policies
- Maintained proactive communication with customers regarding order status, changes, and delivery schedules
- Utilized SAP-generated reports and notifications to keep customers informed
- Addressed customer inquiries and concerns promptly, enhancing overall customer experience
- Responsible for handling the entire Europe region
- Checked part availability, part status with different regions
- Raised requests in C-360 for quotation of part
- Changed part delivery dates as per customer requests
- Raised cancellation requests if a customer does not require part
- Increased and decreased part quantity as needed
- Raised RMA requests in case customers received wrong material or less quantity
- Raised requests for ship mode change as per customer request
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved resolution time with effective problem-solving for customer complaints.
Process Specialist
Mphasis
12.2019 - 10.2022
- Hands-on experience working with SAP tools such as App-access, as well as MS Excel, Outlook, and Encompass
- Worked with SMO & BLEND (Secondary Mortgage Outsource) where we verified appraisal documents and confirmed completion of pending tasks
- In this process, we send Letter of explanation- Credit inquiry Letter of explanation - Address verification
- Worked on Conventional, FHA & VA loans
- Before ordering the final inspection, checked recent appraisal report to find the appraisal is made as 'AS IS' OR 'SUBJECT TO'
- If the property type is AS IS then we will not order a final inspection on that
- If the property type is SUBJECT TO then checked the other document & confirmed pending repairs are completed or not
- Part of the document review team, where my main responsibility is to review documents and identify any queries based on the underwriter's suggestions
- Following the guidelines, we can either accept or reject the document and make a note of the same
Process Specialist
Principal Global Services
07.2017 - 11.2019
- Hands-on experience working with various SAP tools such as BPM, Amine Loncher, Edge, and mainframe
- Life insurance process
- Performed around more than 20 transactions, including EFT change, Frequency change, Replacement, Address Change, Premium History, Loan History, Premium Amount Change, Secondary Addressee, Annual report duplicate, Conservation, Statement of coverage, Illustration, Beneficiary Confirmation, etc
Specialist
Homeward Residential, Inc.
05.2016 - 05.2017
- Worked on Citrix tools to process customer requests and resolve queries
- Hands-on experience working with SAP tools like Opus, DV, and Mortgage Boat
- Worked on two projects: Indexing and GI (Government Insurance Loan)
- In indexing, received documents in a bunch and checked them, tagging them properly based on the document name
- In GI, received documents in a bunch and checked each page to pick only those required, based on a checklist
- Handled escalations and performed quality assurance
Officer (Order Management)
Wipro
07.2013 - 05.2016
- Technical Support and Order Management for a major Australian telecommunications company
- Worked on Citrix tools to process customer requests and resolve queries
- Hands-on experience working with SAP tools like MAXIM, WAS, and ONDB
- Responsibilities included troubleshooting orders for all Telecom products, such as Broadband, PSTN, and Router
- Analyzed technical errors with service requests and implemented appropriate solutions
- Handled escalations and provided quality assistance
- Provided guidance to performance team members to improve their individual performance through appropriate quality measures
- Handled the team effectively and in a professional manner, adhering to business etiquette
- As a trainer, provided knowledge transfer/training to new joiners
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Maintained database systems to track and analyze operational data.
Education
B.Sc. - Chemistry
D.A.B.N College
Chikhali, Shirala 01.2009 - 01.2010
HSC - Science
Karmveer Bhaurav Patil College
01.2006 - 01.2007
SSC - undefined
Parashar high school
01.2003 - 01.2004
Skills
Order process management
Order fulfillment
MS Excel
Purchase order management
Shipping procedures
Database management
Warehouse flow
Warehouse operations
Order tracking
Data entry skills
Tracking packages
Order processing
MS office
Time management abilities
Problem-solving abilities
Teamwork and collaboration
Excellent communication
Customer service
Effective communication
Problem-solving
Self motivation
Certification
Certificate Of Completion Excel 2016 Advanced Formulas and Functions
Timeline
Order Management Specialist (SCM)
Plug Power India
12.2023 - Current
Customer Service Representative (Order Management)
Danfoss
10.2022 - 06.2023
Process Specialist
Mphasis
12.2019 - 10.2022
Process Specialist
Principal Global Services
07.2017 - 11.2019
Specialist
Homeward Residential, Inc.
05.2016 - 05.2017
Officer (Order Management)
Wipro
07.2013 - 05.2016
B.Sc. - Chemistry
D.A.B.N College
01.2009 - 01.2010
HSC - Science
Karmveer Bhaurav Patil College
01.2006 - 01.2007
SSC - undefined
Parashar high school
01.2003 - 01.2004
Similar Profiles
Joseph CoronaJoseph Corona
Field Service Technician at Plug PowerField Service Technician at Plug Power
Paul Michael AdamsPaul Michael Adams
Project Manager at Plug PowerProject Manager at Plug Power
Miguel GarciaMiguel Garcia
Materials Manager at PLUG POWER, INCMaterials Manager at PLUG POWER, INC