Summary
Overview
Work History
Education
Skills
Timeline
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Vishal Mahandule

Senior Software Analyst
Pune

Summary

Senior Software Analyst with over 6 years of expertise in SQL development, data fixes, and property management systems. Proficient in Yardi products, including CRM IQ, Voyager, and RENTcafés, with significant contributions to the stabilization of CRM IQ and facilitating knowledge transfer to cross-functional teams. Results-driven professional dedicated to optimizing software solutions and enhancing operational efficiency within the property management sector. Committed to leveraging technical skills and industry knowledge to drive innovation and support organizational goals.

Overview

7
7
years of professional experience

Work History

Senior Software Analyst

Yardi Software
05.2021 - Current
  • Implemented and stabilized CRM IQ, resulting in a 40% improvement in user adoption and engagement.
  • Developed and delivered 40+ custom SQL/SSRS reports (including YSR conversions), providing stakeholders with actionable insights.
  • Troubleshot and resolved complex system and data issues using SQL packages and stored procedures, ensuring data accuracy and system integrity.
  • Designed and implemented stored procedures and automated workflows, improving efficiency and reducing manual intervention.
  • Supported and enhanced property management products including Voyager, CRM FLEX, CRM IQ, RENTcafé, and Site Manager.
  • Played a key role in leasing process issue resolution, ensuring seamless operations for property managers and clients.
  • Provided knowledge transfer and training to colleagues and teams, increasing overall team proficiency in CRM and property management tools.
  • Collaborated with clients to gather requirements and deliver tailored solutions, ensuring business needs were met effectively.

Associate

Wipro Limited
08.2018 - 05.2021
  • Handled client calls and escalations, ensuring timely resolution and maintaining high levels of customer satisfaction.
  • Collected and organized client and internal team details, enabling accurate and efficient issue resolution.
  • Created and maintained OBI reports, delivering KPIs and insights that supported data-driven decision-making.
  • Worked on SQL packages to extract and analyze data, producing detailed reports on service metrics and operational progress.
  • Collaborated with cross-functional teams, ensuring smooth communication and timely task completion for stakeholders.
  • Delivered presentations and reports to management, summarizing actions, issues, and project updates.
  • Managed system access and permissions, maintaining control and security across critical platforms.
  • Resolved complex client issues proactively, ensuring satisfaction and building strong client relationships.

Education

Bachelor of Engineering - Computer Engineering

Jayawant Shikshan Prasarak Mandal, Pune - Savitribai Phule Pune University
05.2018

Skills

Technical Skills SQL, PL/SQL, MySQL SQL Server Management Studio (SSMS) SQL Server Reporting Services (SSRS), SQL Profiler Stored Procedures, Data Fixes, Query Optimization Microsoft Excel, MS Word Property Management Tools (Specialized Knowledge) Yardi Voyager CRM IQ (implementation & stabilization) CRM FLEX RENTcafé Site Manager Professional Skills Data Analysis & Reporting Troubleshooting & Root Cause Analysis Workflow Automation (Task Scheduler & Runner Management) Client Requirement Gathering & Solutions Delivery Knowledge Transfer & Team Training

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Timeline

Senior Software Analyst

Yardi Software
05.2021 - Current

Associate

Wipro Limited
08.2018 - 05.2021

Bachelor of Engineering - Computer Engineering

Jayawant Shikshan Prasarak Mandal, Pune - Savitribai Phule Pune University

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Vishal MahanduleSenior Software Analyst