Vishal Panchal
Mira Road
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
6
6
years of professional experience
Work History
Computer Hardware Engineer
Yajnik Films and Software Corporation
- Assembling Computers, Software Installation, Trouble-Shooting, Crimping Cables for Networking, Setting Of Networks
Sr. CSP/Supervisor
SITEL
- Trouble-Shooting Internet Related Issues, Trouble-Shooting VOIP Services
MD / CEO
Vishwakarma Computers and Electronics
- Computer Sales and Service, Chip-level Repairing, Network Setup, Business Development, Company Promotions, Managing Employees and Finance
Project Manager
Nishta Education
05.2018 - 05.2020
- Approaching colleges for seminars, Giving seminar to students, Advertise management, Student handling and co-ordination
- Managed projects from procurement to commission.
- Maintained open communication by presenting regular updates on project status to customers.
- Researched and incorporated current trends and data into standard curriculum.
- Tracked educational program progress to identify strengths and opportunities.
Customer Service Representative
Teleperformance
04.2023 - Current
- Helping customers with Train queries and information for uk, scotland and wales.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Investigated and resolved customer inquiries and complaints quickly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
L2 Concierge
WhiteHat Jr.
06.2020 - 07.2022
- Tech support Chat for online class management.
- Teacher management (Slack and WhatsApp).
- Transferred to course content team, Handled email for all client issues.
- Grew as TL but not on papers in course content.
- Transferred to Retention and Sales Operation Manager again not on papers as Byjus took over.
Education
HSC - Science Education
Urdu Education Board
Delhi, IndiaSSC -
Bharti Vidyapeeth
Jawhar, IndiaSix Sigma - White Belt -
Six Sigma
Mumbai, IndiaSkills
- Good command over English as worked for International BPO (Business Process Outsourcing) for Process of USA, Australia, and UK
- Technical knowledge of computers as worked as Computer hardware and networking engineer
- Marketing and project handling as working still as project manager for Nishta Education where co-ordinate with international University and Local University for tie-ups and giving seminars and explaining about studying abroad and also coordinating with students and parents
- Very good grasping power and learning ability
- Computer Hardware and Networking
- Project Management
- Client Communication
Nnoc Experience
- Maintaining TTML Leased Lines through Nortel MUX on CLI Manager
- Maintaining MTNL Leased Lines on modems through Router
- Maintaining IPLC of UK, us, London through MUX on sun monitor
- Coordinating at UK, US, London, MTNL, TTML, VSNL, ITMC, and Resolving Problem
- Giving Loop through Modem, Optimux
Other Information
Date of Birth: 30/10/1985.
Language Known: English, Hindi, Gujarati, Marathi.
Hobbies: Listening Music, Playing Computer Games.
Timeline
Customer Service Representative
Teleperformance
04.2023 - Current
L2 Concierge
WhiteHat Jr.
06.2020 - 07.2022
Project Manager
Nishta Education
05.2018 - 05.2020
Computer Hardware Engineer
Yajnik Films and Software Corporation
Sr. CSP/Supervisor
SITEL
MD / CEO
Vishwakarma Computers and Electronics
HSC - Science Education
Urdu Education Board
SSC -
Bharti Vidyapeeth
Six Sigma - White Belt -
Six Sigma
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