Vishal Balasaheb Latke

Responsible for Managing Secured – Housing & Mortgage Business, NPA & Write off for Mumbai & ROM

Building strong network of investors & brokers for disposal of the properties.

Accountable for setting up the collection strategy across the region.

Managing Vendors/Tele-calling team to help improve resolutions rate for pre-write-off accounts & money collection on write off/180 plus cases.

Development and management of outsourced collection agencies for optimal results at the best cost.

Closely working with Team Strategy & IT to develop digital collection infra & dashboard.

Manage & effectively control and recovery on write off pool. Daily review of total allocation allocated to vendors.

Applying excellent logic & collections operation on monthly allocations.

Leverage alternate resolution mechanisms including legal to maximize collections & recoveries.

Undertake regular & timely agency reviews/tele-calling team reviews to help increase engagement levels and improving upon performance.

Accountable for PAR reduction of WEST region month on month across products – Housing Loan, Loan against Property Loan to track & control the delinquency of the region, Bucket-wise & NPA reversal.

Responsible to maintain healthy portfolio by restricting PAR flow from Bucket X, DPD wise Normalization & Roll Back, responsible to set targets in the hub region & formulate the strategies to achieve the same.

Responsible for reversal from NPA accounts – HL & LAP by selling out the property, finding a suitable buyer, making awareness in local area & publishing in newspapers.

Formulate the collection strategies for each Branch & account wise review especially in LAP & Housing Loan.

Ensuring timely legal initiatives – Dunning Notices, Advocate Notices, and Filling Sec 138.

Managing Legal affairs related to SARFAESI on Secured NPA – Portfolio. Symbolic & physical possession through EA, Auction & resale of property.

Mange the re-possession and sale of the asset from defaulters.

Responsible for team Productivity, maintaining good environment within team, Appointment of In-house team, end to end Vendor management, run motivation program on recovery.

Accountable for controlling departmental budget.

Accountable for collection of Consumer Finance Business GCL (Bucket 3 & 4) for Mumbai.

Responsible to track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters.

Responsible to review account allocations and collections targets by bucket to agencies/ in house team

Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force.

Co-coordinating with Sales/Dealers for NC cases to obtain additional information to minimize NPA.

Manage productivity by fixing productivity parameters for In-house / Agencies / collection executives monitoring performance against set parameters and daily review the same.

Responsible to involve in coordinating and liasoning with legal team to ensure legal action is taken on specified cases.

Responsible for Debt Recovery of Credit Cards Unsecured business with Value of 10CRs (360 DPD) and down line of 05 In-house staff and 04 Outsource Vendors.

Managing MTOD Business for entire ZONE 1 i.e. Mumbai, M&G, Gujarat and Rajasthan from 0 to 180+ Buckets.

Ensuring utmost recovery from delinquent customers and Merchants on Temporary Overdraft business.

Accountable for every unpaid or charge back account in MTOD to be resolved and regularize in system.

Effective Co-ordination with Legal Team on Lok Adalat, Notices to be issued, filling 138 Summons and ensure recovery from legal tagged base cases. Joint visits with legal officers.

Weekly review on performance of vendors and Support staff to ensure better result with NO compliance in Audit.

Negation on settlement as per bank policy and ensure Zero compliance in internal audit. Ensure CIBIL updating to be done on every settlement / NDC cases.

Personal visits on high value cases, resolving issues of customers / merchants within TAT.

Responsible for an entire collection which includes Retail, SME Corporate De-active Collections of GOA Cluster.

Accountable for least count of churn for Zone month on month and ensure minimum suspension.

Ensure monthly overall Collection Target of 100% should be achieved, Bad Target is less 1%, Churn Should be achieved 0.55%.

Accountable for maximum recovery from BAD debts accounts and ensure Bad Debt target should be achieve every month.

Development and creates an environment to help motivate the subordinate to optimize their performance and professional growth.

Review performance of Support staff and agency and ensure essential training programs to be given at agency level.

Responsible for an Active Collection for Mumbai Circle with down line of 2 people and 3 agencies.

Weekly review of agencies and support staff on their calling codes.

Personal visits on SME/corporate Accounts and HNI base to reduce churn and ensure payment recovery.

Manages and coordinates the workflow of collection staff and supervises the functioning of each assigned area. Extends to mentoring new employees, developing ongoing training modules, implementing industry changes within the collection department, recruiting qualified collection staff, and reviewing monthly performance of assigned staff.

Accountable for Legal activities for ABOVE 90 Bucket accounts.

Managing credit card base approximately portfolio size of 80 lacks. (30-60 Buckets)

Tele Calling to each account and reminding for a bill payment.

Resolving customer queries and concerns.

Co-ordination with field Agencies for not contactable accounts and maximum conversion into PAID.

Preparing MIS of assigned accounts.

Personal visits on high value cases with superior.

Negotiation on settlement as per company policy.