Vishant Vijayan

• Mentored the candidate care team, fostering professional development while enhancing overall team performance.
• Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
• Improved company efficiency with the development of key performance indicators and tracking metrics.
• Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
• Provided business improvements ideas to reduce non-value adds in the process
• Took care of Detractor calls session
• Worked on projects to increase the scope of quality

• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Coordinated schedules to arrange management interviews with applicants.
• Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
• Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
• This was end to end recruitment, right from job posting to reviewing resumes to conducting interviews.

Achievements

• Won the Spotlight Awards many times for excellent AHT, HM slates, HM slates to offer conversion percentage and number of hires
• Trained new joiners on the process and also conducted training sessions for the floor.
• Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
• Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
• Created engaging job postings that accurately reflected position requirements while showcasing company culture.

Certifications

PRC

CIR

ACIR

CDR

CSMR

CMVR

• Part of the pilot batch for MAS Payroll Voice (Pune)
• Inbound process-assisted clients with end-to-end payroll solution related calls including but not limited to core payroll. For e.g Hiring employees, Onboarding, termination, processing payrolls, benefit management and time card queries. YE and QE Amendments, tax filings
• Taking care of YE activities like tax filing related queries and amendments

Achievements

• Won the Good-to-Great competition (internal)
• Had an impressive tNPS OF 9.8.
• Been a part of the Quality 100 club on multiple occasions.
• Floor-walked and mentored team members with calls and how to improve quality and top-two-box percentage.
• FPC Certified

• Working with UK Insurance Process
• Processing end to end Application cycle (Calling & Backend)
• Conducted quality audits for voice profile
• Certified as a Trainer (TTT Certification)

• Working with one of the leading internet service provider in UK.
• Provide technical assistance to resolve issues related to internet connection with modem and router.

• Booking travel reservation, Reissuing tickets, providing travel options, promoting airline and partner products and answering passenger queries.
• Received numerous compliments from the customers for good customer service.
• Also acted as an On Job Trainer from Jan 2008- Jun 2008.