Vivek Patil
Mumbai
Summary
Proven leader and effective communicator, adept at steering teams towards success in high-pressure environments, notably at TORI RESTAURANT, TRIFECTA. Excelled in reducing operational costs by 30% through innovative strategies, enhancing customer satisfaction with exceptional service. Skilled in Microsoft Office and fostering team collaboration, consistently achieving and surpassing goals.
Overview
13
13
years of professional experience
Work History
Restaurant Waiter
Celebrity Cruises (Royal Caribbean International)
Florida
09.2023 - Current
- Delivered clear explanations of dishes, focusing on key components like ingredients and cooking techniques.
- Presented wine selections to tables with appropriate glasses.
- Provided exceptional service to high volume of daily customers.
- Replenished condiments and napkin holders during low-traffic periods.
Asst. Restaurant Manager
TORI
Mumbai
11.2021 - 05.2023
- Picked up additional tasks to aid the team's success.
- Troubleshot problems and diagnosed system faults.
- Created plans and communicated deadlines to complete projects on time.
- Saved 30% of costs by implementing cost-saving initiatives.
- Analyzed operational costs and made recommendations for cost savings.
- Provided leadership and direction to restaurant employees.
- Inspected products and services to comply with quality standards.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
- Trained and mentored employees to maximize team performance.
Restaurant Supervisor
TORI RESTAURANT, TRIFECTA
Mumbai
11.2020 - 10.2021
- Assessed operational performance to measure compliance with regulatory, industry and brand standards
- Monitored service periods and realigned team positions to provide optimal coverage to meet customer demands
- Trained workers in every position, including money handling and cleaning roles
- Handled escalated customer complaints to provide full resolutions and promote loyalty
- Worked closely with Restaurant Manager, chef and cooks to determine menu plans for special events or occasions
Restaurant Senior Captain
TOWNHALL
Mumbai
06.2019 - 03.2020
- Company Overview: World Cuisine R.V.N HOSPITALITY
- Identify and delegate responsibilities to stewards and asst
- Steward to ensure objectives are met and excellent service is consistently achieved
- Preparing Menu description for staff in simple & easy way
- Manage operations with passion, integrity, and knowledge
- Provide direction to staff to achieve restaurant goals
- Guest feedback to understand the needs and wants of customers
- Train and coach staff on guest services principles and practices
- Monitor and maintain the Micros POS System
- Develop and implement creative solutions to areas of improvement
- World Cuisine R.V.N HOSPITALITY
Restaurant Captain
O-PEDRO
01.2018 - 04.2019
- Company Overview: Goan & Portuguese Cuisine
- To ensure sufficient stocks for daily use at outlets
- To assist in the monthly F & B promotions satisfaction of guest by providing friendly, fast, consistent and professional service
- To guide / train new service staff to ensure neatness and cleanliness of workstation including hygiene aspects
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts
- Assisted servers and dining room hosts, quickly responding to guest needs
- Served average of 120-180 patrons daily at fast-paced fine dining restaurant
- Goan & Portuguese Cuisine
Senior Steward
LE PAIN QUOTIENT
Mumbai
03.2014 - 11.2017
- Company Overview: Italian Cuisine
- Maintained excellent customer satisfaction by promptly tending to guest needs and requests
- Personally welcomed guests and helped locate most suitable offerings through effective questioning
- Warmly welcomed customers, showing them to their seats and taking drink orders
- Carried out general administration, including answering phones, responding to emails and taking reservations
- Monitored drink and food levels in storerooms, promptly ordering low-stock items when required
- Italian Cuisine
Service Associate
Lotus Cafe J.W. Marriott, Juhu
Mumbai
05.2013 - 02.2014
- Serving complimentary snacks to patrons once they are seated
- Clearing dirty plates, utensils, and glassware from tables as required
- Preparing tables for arriving patrons by wiping up spills, clearing away crumbs, replacing soiled linen, and setting up tableware, napkins, and condiment
Industrial Trainee
Hilton International
Mumbai
05.2012 - 07.2012
Industrial Trainee
RAMADA PLAZA PALM
11.2011 - 01.2012
Education
Diploma of Higher Education - Hotel Management
Metropolitan Institute Of HMCT
Mumbai, MH04.2013
Higher Secondary School Certificate - Science
Kirti M. Doongursee College Of Arts Science and Commerce
Mumbai, MH01.2011
Secondary School Certificate -
St. Anthony's High School
Mumbai, MH01.2009
Skills
- Effective communication
- Leadership skills
- Team player
- Critical Thinking and Analytical
- Creative thinker
- Computer Skills
- Email communication
- Spreadsheets (Excel, Google Sheets)
- Social media (Instagram, Facebook, Twitter, etc)
- Microsoft Office
Languages
English
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Timeline
Restaurant Waiter
Celebrity Cruises (Royal Caribbean International)
09.2023 - Current
Asst. Restaurant Manager
TORI
11.2021 - 05.2023
Restaurant Supervisor
TORI RESTAURANT, TRIFECTA
11.2020 - 10.2021
Restaurant Senior Captain
TOWNHALL
06.2019 - 03.2020
Restaurant Captain
O-PEDRO
01.2018 - 04.2019
Senior Steward
LE PAIN QUOTIENT
03.2014 - 11.2017
Service Associate
Lotus Cafe J.W. Marriott, Juhu
05.2013 - 02.2014
Industrial Trainee
Hilton International
05.2012 - 07.2012
Industrial Trainee
RAMADA PLAZA PALM
11.2011 - 01.2012
Diploma of Higher Education - Hotel Management
Metropolitan Institute Of HMCT
Higher Secondary School Certificate - Science
Kirti M. Doongursee College Of Arts Science and Commerce
Secondary School Certificate -
St. Anthony's High School
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