VIVEK SAXENA
Mumbai
Summary
With a proven track record at OptoTech Optikmaschinen GmbH, I excel in project planning and effective team training, enhancing service documentation and problem-solving. My leadership significantly boosted customer satisfaction, leveraging work planning skills and a hands-on approach to achieve strategic goals.
Overview
24
24
years of professional experience
Work History
Service Manager
OptoTech Optikmaschinen Gmbh
12.2018 - Current
- Travelling to many customers in India & overseas to Provide technical support on the new lab planning & layout, costing evaluation, ROI calculation etc.
- Travelling to customers, India & Overseas for special Highly skilled services on Machines like Mechanical Alignment's, Laser source servicing, performing AMCs on Complete lab equipments in both Surfacing & AR coatings.
- Providing real time Online support to customers on troubleshooting of machines, process help
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Meeting with customers to discuss process and Maintenance related needs and helping to generate sales of spares and consumables.
- Implemented strategies to increase customer service satisfaction ratings.
- Hired, trained and supervised team of service staff members to meet business goals.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Technical Support Engineer-META
Essilor
01.2018 - 09.2018
- supported the Essilor labs and partner labs in META (Middle East, Turkey, and Africa) as a Technical Support Engineer (RX).
- visited Essilor labs in Kenya and Ethiopia to optimize the RX process and apply the DSPC quality control program throughout all regions.
- visited Essilor and partner labs to troubleshoot machines such as the DLP polisher, PRA blocker, and VFT compact.
- Active participation in assisting other laboratories with CAPEX creation and asset valuation.
- created a "maintenance program" for Essilor Labs that included a breakdown maintenance log file and documentation for preventive maintenance plans.
Senior Engineer- Maintenance
OptoTech Optikmaschinen GmbH
11.2011 - 12.2017
- Received specialized training in generator alignments, laser source exchange, mirror changes, and laser beam alignment in addition to attending numerous training programs on various ophthalmic equipment at OptoTech Germany and Switzerland.
- Helped making Lab Layouts, Utility Calculation etc. for the first time inexperienced customers.
- Traveled on my own to India and overseas clients in Kenya, Oman, Bangladesh, Sri Lanka, Morocco, Egypt, Thailand, Iran, and Dubai & carried out Installation of 16 full surfacing + coating lab, finished the setup procedure, and trained the clients.
- Acquired comprehensive knowledge and practical experience in independently performing installations, troubleshooting, and servicing a variety of OptoTech equipment, including mechanical, CO2 & Excimer Laser Engravers, AutoPolishers, AutoBlockers, Freeform Generators, DeTapers, DeBlockers, and AR coaters of all kinds.
- Carried out installation of all AR coaters from OptoTech, including the machine's independent installation of Polycold and Telemark units. Setting up the AR coating process and modifying the recipes for adherence and reflection color. Carrying out AR and hardcoat lens testing for the Bayer test, SWBT, etc.
Lab Manager
GKB Vision Pvt. Ltd
02.2005 - 11.2011
- Responsible for day-to-day activities of directing, controlling and coordinating all phases of plant facilities and equipment maintenance to support the production of quality products in an efficient and profitable manner. Responsible for maintaining equipment in a production facility through the supervision of mechanics and electricians.
- Manage all department personnel in an effective manner.
- Perform other assignments as directed by management.
- Adhere to Company standards; understand and adhere to all Company policies and procedures.
- Assist all other operations department engineers to achieve budgeted goals.
- Ability to trouble shoot and repair both mechanical and electrical components.
- Experience in operation & Process maintenance of Satis 380h & Satis360 AR coating Machine.
- Experience in Preventive & Breakdown maintenance of Satis 38O machine Have deep knowledge in troubleshooting of PLC HV unit, vacuum related issues, electrical faults etc.
- Experience in carrying out the Testing of Both ARC & Hard coat lenses (rejection % test using Perkin Elmer spectrophotometer, peel off test, adhesion test, steel wool test for scratch resistance).
- Experience in Deep knowledge of Processing of RX lenses (Organic & Mineral), Optical Calculations.
- Experience in all lens types, Progressives, Multifocal & all indexes.
- Experience in Tool calculation & CT calculations w.r.t to Different lens types & indexes.
- Experience in Co-coordinating with Customers in Understanding & solving the Technical Related issues with regards to lenses.
- Experience in CO-ordination with Export parties for Purchase of Imported consumables.
- Has additional Knowledge of coordinating with Clearing agent for Custom’s Related work.
- Possess a high degree of training and coaching skills, as well as excellent leadership and motivational skills.
- Ability to interact and communicate (verbally and written) with all levels of team members
- Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
- Set and oversaw quality assurance guidelines for laboratory work.
- Planned and coordinated new development programs to meet target, Financial deadlines.
- Interviewed, hired and trained lab technicians to perform experiments and analyze results.
Engineer
GKB Vision Ltd.
01.2001 - 01.2005
- Worked as a Production & maintenance engineer in Handling the Fully Automatic Elma (France) cleaning machine used for Ultrasonic washing of mineral lenses.
- Responsibility of handling of maintenance of 8 step programmable Conveyor belt oven.
- Has Responsibility of Making the TCM report including Rejection.
- Has Responsibility of implementation of new techniques & skills for Efficient Production & cost cutting measures for proper utilization of Resources.
Apprentice Engineer
Sesa Goa Ltd.
01.2001 - 11.2001
- Assisting senior technicians and shift engineer on the numerous breakdowns in the Mining area on High Capacity pumps etc.
- Assisted Seniors in Erection of new pumps , control panels, testing of pumps etc.
- Assisted technicians on repairs of Heavy motor vehicle starters Lucas Make, Alternator repairs, Pumps repairs etc.
Education
Intermediate - Science Education
PES Collage
Goa, IndiaHigh School -
ST.John of The Cross High School
Goa, IndiaDiploma - Electrical Engineering
Goa Polytechnic
Panjim, India04-2000
Skills
- Work Planning and Prioritization
- Project Planning
- Service Documentation
- Effective team training
- Problem solving skills
Hobbies & Interests
* Long distance Bike riding
* Interest in tech-related activities in computers.
* Travelling & exploring new places.
* Actively engaged in Outdoor sports like Playing Cricket & Badminton
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Service Manager
OptoTech Optikmaschinen Gmbh
12.2018 - Current
Technical Support Engineer-META
Essilor
01.2018 - 09.2018
Senior Engineer- Maintenance
OptoTech Optikmaschinen GmbH
11.2011 - 12.2017
Lab Manager
GKB Vision Pvt. Ltd
02.2005 - 11.2011
Engineer
GKB Vision Ltd.
01.2001 - 01.2005
Apprentice Engineer
Sesa Goa Ltd.
01.2001 - 11.2001
Intermediate - Science Education
PES Collage
High School -
ST.John of The Cross High School
Diploma - Electrical Engineering
Goa Polytechnic
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