Vivian Noronha
Mumbai
Summary
Professional with strong background in managing key client relationships and driving business growth. Skilled in strategic planning, negotiation, and account management. Known for fostering team collaboration and adapting to evolving business needs. Expertise in customer retention, revenue optimization, and cross-functional coordination. Reliable, results-focused, and ready to deliver impactful outcomes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Key Account Manager
MultiTV Tech Solutions Pvt, Ltd
01.2024 - 05.2024
- Cultivated long-lasting relationships with 20 key clients through regular strategic meetings, resulting in a 40% increase in client satisfaction scores and a notable 15% growth in repeat business over one year
- Client Satisfaction: Ensured client satisfaction by addressing concerns, resolving issues, and providing tailored solutions, achieving a 95% client retention rate
- Data-Driven Customer Engagement: Implemented data-driven strategies to enhance customer engagement and sales, resulting in a 30% increase in customer satisfaction scores
- Market Research: Conducted comprehensive market research
Senior Operations Manager
BlueSky HR Services Pvt Ltd. (Project: Veza Tech LLP)
06.2023 - 10.2023
- Operations Management: Spearheaded overall operations, managing a team of 15 employees, driving continuous improvements for increased efficiency by 20%
- Cross-Functional Collaboration: Collaborated with 5+ departments to streamline workflows, improving overall performance by 15%
- Leveraged technological solutions to enhance event setups
- Demonstrated strong negotiation skills, successfully closing deals
- Data-Driven Email Marketing: Utilized data analytics tools to monitor and optimize email marketing campaigns, achieving a 30% increase in engagement
Operations Manager
Chorus Call Conferencing Services India Pvt Ltd
12.2009 - 06.2023
- Oversaw Business Operations: Ensured 99% accuracy, 15% cost reduction, and timely service delivery across multiple projects
- Social Media Analytics: Leveraged analytics tools to boost corporate communication effectiveness by 25%
- Telecommunications Sales: Collaborated with telecom partners to secure services and solutions essential for event management
- Data-Driven Optimization: Improved team performance by 20% using data analysis and performance metrics
- Marketing Platforms: Utilized platforms like HubSpot, Oracle, Eloqua, Adobe Marketo, and Mailchimp for effective digital marketing campaigns and customer relationship management
- Corporate Communications: Spearheaded communications for 10+ industry events, collaborating with 5+ departments
- Billing Records Management: Orchestrated billing records preparation, ensuring 100% accuracy and timely processing of invoices
- CXO Relationship Building: Cultivated relationships with 15+ CXOs and senior leaders, enhancing business opportunities by 20%
Customer Service Executive
Accenture Outsourcing & Consulting Services
03.2005 - 09.2008
- Supervised and optimized daily operations and sales functions, maximizing revenue and enhancing customer satisfaction
- Efficiently handled disputed delivery complaints, maintaining high customer satisfaction levels
Education
BACHELOR OF BUSINESS MANAGEMENT -
Mangalore University
01.2004
Skills
- Strategic Planning
- Leadership and Development
- Process Optimization
- Budgeting and Financial Management
- Quality Control and Assurance
- Lead Generation
- Problem Solving
- Strong Communication Skills
- Digital Marketing
- Email Marketing
Certification
- Lean Six Sigma (White / Green Belt), Udemy
- Data Analytics 1 Foundations - LinkedIn Learning
- Human Skills for Managers Professional Certificate - LinkedIn Learning
- Project Management Foundations - LinkedIn Learning
- Introduction to Digital Marketing - Great Learning
- Introduction to Search Engine Marketing - Great Learning
- Introduction to Email Marketing - Great Learning
Accomplishments
- Progressed three levels at Chorus Call Conferencing Services, demonstrating continuous growth.
- Selected as the sole Operations representative to attend training sessions in the United States on two occasions.
- Established and set up the Operations team (Audio / Events) in Gurgaon (North region).
Timeline
Senior Key Account Manager
MultiTV Tech Solutions Pvt, Ltd
01.2024 - 05.2024
Senior Operations Manager
BlueSky HR Services Pvt Ltd. (Project: Veza Tech LLP)
06.2023 - 10.2023
Operations Manager
Chorus Call Conferencing Services India Pvt Ltd
12.2009 - 06.2023
Customer Service Executive
Accenture Outsourcing & Consulting Services
03.2005 - 09.2008
- Lean Six Sigma (White / Green Belt), Udemy
- Data Analytics 1 Foundations - LinkedIn Learning
- Human Skills for Managers Professional Certificate - LinkedIn Learning
- Project Management Foundations - LinkedIn Learning
- Introduction to Digital Marketing - Great Learning
- Introduction to Search Engine Marketing - Great Learning
- Introduction to Email Marketing - Great Learning
BACHELOR OF BUSINESS MANAGEMENT -
Mangalore University
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