Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Vrishabh Desale

Vrishabh Desale

Area Service Manager
Nashik

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Bringing 15 years of experience in field and ready to take on challenging, growth-oriented role.


Overview

18
18
years of professional experience
4
4
Languages

Work History

Area Service Manager

Benelli India
05.2025 - Current
  • Customer Satisfaction & Service Quality:
    Monitor and improve the Customer Satisfaction Index (CSI) across the assigned Area.
    Ensure adherence to OEM-recommended Service Procedures and Repair Quality Standards.
    Handle customer escalations, grievances, and provide resolutions in coordination with dealer teams.
  • Dealership Operations Management:
    Support dealers in achieving targets for Extended Warranty, AMC, RSA, and insurance renewals.
  • Technical Support & Diagnosis:
    Assist dealer service teams in troubleshooting complex technical issues.
    Coordinate with the OEM technical team for product performance feedback and field failure analysis.
    Ensure prompt implementation of technical service bulletins and product recalls.
  • Training & Manpower Development:
    Ensure 100% training coverage and skill development for Technicians, Service Advisors, and Customer Relations Executives.
  • Business Development & Marketing:
    Plan and execute Service Marketing Campaigns, free check-up camps, loyalty programs, and promotional activities.
    Drive growth in Service Revenue, customer retention, and footfall through strategic initiatives.
  • Reporting & Coordination:
    Prepare and share detailed MIS reports, Service Performance Dashboards, and action plans with the All India Service Head and other internal stakeholders.
    Liaise with sales, parts, and technical teams to ensure integrated aftersales support.
  • Parts Sales & Business Development:
    Achieve and exceed Area Parts Sales Targets, including genuine parts, lubricants, accessories, and consumables. Implement parts promotional campaigns, loyalty programs, and spares-specific marketing activities.
  • Dealer Network Support:
    Guide and support Dealership Parts Managers in daily operations, demand forecasting, and local marketing. Review and optimize dealer stock levels, order fill rates, and inventory turnover to ensure healthy parts operations.
    Train dealer staff on parts systems, sales techniques, and inventory control processes.
  • Customer & Workshop Focus:
    Promote usage of genuine parts at workshops and ensure customer awareness of product authenticity and benefits. Monitor and boost retail parts sales, workshop parts consumption, and bulk customer sales. Support Spare team and workshops with technical advice and alternate part solutions when required.

Territory Service Manager

TVS Motor Company
11.2012 - 03.2023
  • Improved Customer Satisfaction Index (CSI) from 7.35 to 8.90 across the territory since 2012 through sustained customer experience initiatives and service excellence.
  • Implemented and maintained Service Quality Operation Processes (SQOP) at all dealerships to ensure consistent service standards and operational efficiency.
  • Planned and executed monthly service promotional campaigns, aligning targets with Service Managers and their teams to boost service revenue and customer engagement.
  • Conducted quarterly service audits, identified process gaps, and implemented corrective actions to enhance compliance and customer satisfaction.
  • Led channel manpower training and development programs, ensuring 100% trained workforce availability and improved service delivery across dealerships.
  • Implemented HR best practices at channel partner locations to support manpower retention and reduce attrition.
  • Shared product performance reports with the technical team to support product improvement and proactive service planning.
  • Increased revenue from value-added services such as AMC, Extended Warranty, Express Service, RSA, and Insurance Renewals—resulting in over 1000 AMC sales across the territory.
  • Leveraged automotive expertise, strong customer service skills, and data-driven analysis to resolve customer concerns, enhance loyalty, and support dealer business growth.

Senior Service Engineer

Automotive Manufacturers Private Limited
02.2008 - 11.2012
  • Handled customer complaints and grievances, ensuring resolution through adherence to Ashok Leyland’s recommended service and repair procedures.
  • Diagnosed and troubleshot complex technical issues, providing timely solutions and on-ground support to technicians in critical repair cases.
  • Applied strong automobile expertise, customer service skills, and analytical thinking to resolve customer concerns and enhance loyalty.
  • Planned and executed marketing initiatives, leveraging referral networks to drive business development and increase service footfall.
  • Inspected completed repairs to ensure accuracy, quality, and functionality, maintaining high standards of customer satisfaction.
  • Interpreted and followed technical documentation to perform precise diagnostics and repairs in line with OEM guidelines.

Education

High School -

State Board
03.2004

Diploma - Automobile Engineering

MSBTE
05.2007

Skills

  • Customer service skills
  • Training and development
  • Problem-solving
  • Time management
  • Positive attitude
  • MS office
  • Team leadership
  • Excellent communication
  • Self motivation

Software

  • MS Office (Excel, Power Point, Word, etc)
  • DMS
  • Outlook (Mail, Team Meeting)

Timeline

Area Service Manager

Benelli India
05.2025 - Current

Territory Service Manager

TVS Motor Company
11.2012 - 03.2023

Senior Service Engineer

Automotive Manufacturers Private Limited
02.2008 - 11.2012

Diploma - Automobile Engineering

MSBTE

High School -

State Board

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Vrishabh DesaleArea Service Manager