Vrushali Pujari
Senior Insurance Professional
Pune
Summary
Seasoned insurance professional with over 5 years of experience in insurance operations, underwriting, reconciliation, and claims management. Proven ability to enhance process efficiencies, ensure regulatory compliance, and drive operational excellence. Adept at collaborating with internal teams and external stakeholders to optimize policy processing, risk assessment, and customer satisfaction. Currently seeking to leverage my expertise in a challenging insurance role with opportunities for growth and innovation.
Overview
6
6
years of professional experience
2025
2025
years of post-secondary education
4
4
Languages
Work History
Senior Insurance Professional
Principal Global Services
12.2022 - Current
- Reconciled insurance policy renewals, endorsements, and cancellations with broker documents, ensuring 100% accuracy
- Matched carrier rates with internal records, identifying and resolving discrepancies to maintain financial integrity
- Conducted training sessions for new joiners, and cross-trained team members to enhance process efficiency
- Streamlined workflow processes, improving documentation accuracy, and turnaround times
- Managed multiple tasks under pressure, ensuring timely insurance policy processing
- Utilized Salesforce, GPS, Capture, and Mainframe for data management and policy analysis
- Engaged with vendors, auditors, and internal teams, contributing to risk assessments and operational improvements
- Key Achievement: Recognized by Head Office for creating comprehensive training materials and achieving cross-functional expertise
Process Specialist
Tata Consultancy Services
05.2019 - 12.2022
- Processed insurance claims, settlements, account transfers, and policy-related transactions for Scottish Widows (a subsidiary of Lloyds Banking Group)
- Ensured compliance with regulatory requirements while handling policy underwriting and claims adjustments
- Created and maintained KPI reports using Excel and CRM tools to provide data-driven insights to stakeholders
- Developed new report formats and layouts to streamline policy tracking and claims documentation
- Managed customer complaints, provided solutions, and ensured resolution within SLA timelines
- Key Achievement: Maintained a 98% accuracy rate in policy and claims processing through meticulous quality audits and adherence to compliance standards
Education
PGDM -
MIT
M.com - undefined
Pratibha College
Chinchwad, PuneB.Com - undefined
Pratibha College
Skills
Underwriting & Risk Assessment
Claims Processing & Fraud Detection
Regulatory Compliance (IFRS, GAAP, Solvency II, etc)
Actuarial Data Analysis
Insurance Data Analytics & Reporting
Policy Renewals & Endorsements
Customer Relationship Management (CRM tools, Salesforce, etc)
Awards
- Awarded “Extra Mile” (RNR) for 100% Trainings and 100% Accuracy.
- Received “Spot Award” award twice for best production and quality.
Timeline
Senior Insurance Professional
Principal Global Services
12.2022 - Current
Process Specialist
Tata Consultancy Services
05.2019 - 12.2022
M.com - undefined
Pratibha College
B.Com - undefined
Pratibha College
PGDM -
MIT
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