Vrushali Sarile
Audit Support Assistant
Pune
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
4
4
years of professional experience
1
1
Certification
3
3
Languages
Work History
Audit Support Assistant
Cotiviti
05.2023 - Current
- Auditing the patients medical records as per the HIPPA guidelines for different healthcare providers.
- Responsible for examining indexing and auditing a highly confidential medical records using my excellent and decision making skills.
- Meets or exceeds standard for Quality and Productivity - Maintains productivity and quality goals and standard set by the department.
- Provided effective and timely audit support to ensure highest level of client satisfaction and smooth running of projects.
- Worked collaboratively with IT teams to ensure and resolve issues on timely manner.
Customer Support Representative
Seminole Electronics (MIVI) Pvt Ltd'
08.2020 - 04.2022
- Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Resolved technical issues for customers with clear explanations and step-by-step guidance.
- Exceeded performance metrics by consistently providing high-quality support to clients.
- Utilized CRM tools effectively to track customer interactions, maintain records, and provide personalized assistance when needed.
Education
B.Tech - Electronics And Telecommunication Engineering
Anjuman College of Engineering And Technology
Nagpur, India 04.2001 -
Diploma - Electronics And Telecommunication Engineering
Anjuman Polytechnic
Nagpur, India 04.2001 -
SSC Board -
P.M.V.
Nagpur, India 04.2001 -
Skills
Salesforce Admin (Certified)
C, C, HTML, SQL
Administrative duties
Project Support
Cloud Computing (CRM)
Certification
Salesforce Admin ( Certified)
Declaration
I hereby declare that all the given information above holds good to the best of my knowledge and ability.
Timeline
Audit Support Assistant
Cotiviti
05.2023 - Current
Customer Support Representative
Seminole Electronics (MIVI) Pvt Ltd'
08.2020 - 04.2022
B.Tech - Electronics And Telecommunication Engineering
Anjuman College of Engineering And Technology
04.2001 -
Diploma - Electronics And Telecommunication Engineering
Anjuman Polytechnic
04.2001 -
SSC Board -
P.M.V.
04.2001 -
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