Vrushali Wagh
Mumbai
Summary
Results-driven Network Engineer with 6+ years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Network Engineer L2
Capgemini Technology Services
Mumbai
12.2023 - 06.2024
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Monitoring & analyzing infrastructure & network system using monitoring tools i.e Cacti for Link utilization and Zabbix for network devices.
- Identifying opportunities for improvement in process, technology & development.
- Finding root cause analysis for faults and furnishing the same to customers
- Provided network support services for devices such as , routers,Switches, Load balancer and other hardware.
- Worked with different departments for providing good support and successful outcome with guidance of standard operating procedure such as completing link testing for new delivery, doing configuration at the backend and customer end devices and resolving the technical tickets.
- Working as part of Managed services operation centre, Managing end to end connectivity of Enterprise/ 4G Links.
- Resolving connectivity issues including the troubleshooting of routing protocols like OSPF ,BGP, Static routes and DHCP.
Senior-Executive-Network Engineer
Hinduja Global Solutions
Mumbai
01.2023 - 12.2023
- Responsibility of providing support, administration for all the devices and servers.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Improved system and practices resulting in up to good productivity boost
- Identifying opportunities for improvement in process, technology & development.
- Finding root cause analysis for faults and furnishing the same to customers.
Network Engineer -L2
Reliance Communications Ltd
Mumbai
02.2021 - 01.2023
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Coordination with Field Assurance Team for Core Network related issues.
- Performed troubleshooting for OSPF, BGP, and STP routing protocols.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
- Troubleshooting on F5 /ASM load Balancer,and Configuration of ASM Citrix Load balacer.
- Implemented WAN and LAN designs in multi-datacenter configurations.
- Analyzed, troubleshot and enhanced network performance to drive efficiency.
- Planned implementation of network enhancements and upgrades.
Network Support Engineer
Reliance Jio Infocomm Limited Navi
Mumbai
12.2016 - 06.2020
- Troubleshooting on Core Routers via telnet installed in operational cities to check the ping response of serving Access Point and client end device in order to determine drop in connectivity as well as speed related issues.
- Live Troubleshooting & Testing on load balancer for client issues..
- Monitoring the BGP peers with the help of solar wind tool and actively troubleshooting with BGP and network devices flapping issue.
- Network monitoring and troubleshooting by using NNMI and Solarwind monitoring tool.
- Raising tickets for critical issues and taking follow up using HPSM ticketing tool./Making Daily reports on service/ incident requests raised on daily basis.
- Participates or manages outage calls or discussions and other data network impacted situations by identifying and sharing best practices to restore data network services and to mitigate future reoccurrence in IT.
- Working knowledge of F5 loadbalancer.
Netwok Support Engineer -L1
Tikona Digital Networks
Mumbai
06.2015 - 09.2016
- Remote Monitoring of Network & Client End Connectivity via various NMS Tools such as Flex master, Zone director,
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Collaborated with outside departments to implement system-wide improvements.
- Increased client retention by building trust through excellent communication skills and timely issue resolution.
- To take necessary action on complaints received from clients based on technical data available from various NMS tools and resolving the same with support of NNOC Team in case of network issue or field team in case of issue observed with client end connectivity by raising a ticket in Siebel application.
- Access of Core Routers via telnet installed in operational cities to check the ping response of serving Access Point and client end device in order to determine drop in connectivity as well as speed related issues.
- Reduced response times by prioritizing urgent requests and escalating issues when necessary.
Education
Bachelor of Engineering Technology - Computer Networking
Smt. Indira Gandhi College of Engineering
Mumbai08.2015
High School Diploma -
Annasaheb Waghire College of Arts, And Science
Pune07.2010
Skills
- Network configuration
- LAN switching technologies
- Layer-2/3 protocols
- IP Addressing and Subnetting
- OSPF routing
- Cisco switching expertise
- Network performance monitoring
- VLAN aggregation
- Load Balancing Techniques
- Routing Protocols Expertise
- Technical Support
- Network Troubleshooting
- Subnetting expertise
- Continuous learning mindset
- Switching Technologies Mastery
Certification
CCNA - Cetified.
Languages
English
Intermediate (B1)
Hindi
Upper intermediate (B2)
Marathi
Upper intermediate (B2)
Timeline
Network Engineer L2
Capgemini Technology Services
12.2023 - 06.2024
Senior-Executive-Network Engineer
Hinduja Global Solutions
01.2023 - 12.2023
Network Engineer -L2
Reliance Communications Ltd
02.2021 - 01.2023
Network Support Engineer
Reliance Jio Infocomm Limited Navi
12.2016 - 06.2020
Netwok Support Engineer -L1
Tikona Digital Networks
06.2015 - 09.2016
Bachelor of Engineering Technology - Computer Networking
Smt. Indira Gandhi College of Engineering
High School Diploma -
Annasaheb Waghire College of Arts, And Science