Vrushank Purohit
Operations Head
Mumbai
Summary
Operations leader with track record in driving efficiency and productivity. Known for strategic planning, process optimization, and effective resource management. Strong focus on team collaboration, adaptability, and achieving measurable results. Skilled in logistics, project management, and continuous improvement. Trusted to deliver high-quality outcomes in dynamic environments.
Overview
19
19
years of professional experience
Work History
Head of Operations
Apexvitals Private Limited
Mumbai
12.2023 - Current
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Oversaw supply chain management, ensuring timely delivery of products and services to customers.
- Managed crisis situations effectively by developing response plans in advance.
- Managed vendor relationships, negotiating contracts for maximum value and efficiency.
- Negotiated with technology vendors to secure advantageous terms, integrating cutting-edge solutions that drove operational efficiency.
- Streamlined logistics and distribution networks, ensuring timely delivery of products and reducing transportation costs.
- Spearheaded operational improvements, leading to streamlined processes and enhanced efficiency across departments.
- Achieved significant cost reductions by renegotiating supplier contracts and optimizing inventory management practices.
Brand Head
Heel & Buckle Luxury Private Limited
09.2016 - 11.2023
- Analyzed competitor offerings to identify opportunities for differentiation and capitalize on unique selling points.
- Monitored and evaluated marketing and advertising campaigns to support brand consistency and engagement.
- Managed budgets, ensuring efficient allocation of resources for maximum return on investment in marketing initiatives.
- Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
- Conducted research and analysis to determine brand positioning and messaging.
- Presented regular updates to senior leadership, demonstrating progress towards key objectives and securing ongoing support for marketing initiatives.
- Organized and delivered training sessions for new product content and technological advancements.
- Mentored junior team members, fostering professional growth and development within the department.
- Researched and identified new opportunities for product and brand development.
- Created and managed budgets to maximize brand reach and engagement.
- Negotiated vendor contracts for design services or advertising placements, obtaining favorable terms that maximized value for the brand.
- Spearheaded strategic brand plans for multiple product lines to increase market share and brand awareness.
Operations Manager
Heel & Buckle Private Limited
Mumbai
05.2013 - 09.2016
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Sales Associate
Rivoli Group LLC
Dubai
10.2008 - 01.2011
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Prepared merchandise for sales floor by pricing or tagging.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
Technical Support Executive
Wipro BPO
Mumbai
04.2007 - 08.2008
- Delivered exceptional technical assistance through phone while maintaining professionalism at all times.
- Managed a high volume of tickets in the helpdesk system, consistently meeting or exceeding response time targets.
- Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Tracked KPIs and created continuous improvement plans.
Technical Support Executive
Sutherland Global Service
12.2005 - 04.2007
- Delivered exceptional technical assistance through both phone and email channels while maintaining professionalism at all times.
- Managed a high volume of tickets in the helpdesk system, consistently meeting or exceeding response time targets.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
- Tracked KPIs and created continuous improvement plans.
Education
Bachelor of Commerce -
Mumbai University
04.2001 -
Skills
Operational excellence
Business analysis
Organizational development
Workforce planning
Logistics management
Team leadership
Decision-making
Problem-solving abilities
Timeline
Head of Operations
Apexvitals Private Limited
12.2023 - Current
Brand Head
Heel & Buckle Luxury Private Limited
09.2016 - 11.2023
Operations Manager
Heel & Buckle Private Limited
05.2013 - 09.2016
Sales Associate
Rivoli Group LLC
10.2008 - 01.2011
Technical Support Executive
Wipro BPO
04.2007 - 08.2008
Technical Support Executive
Sutherland Global Service
12.2005 - 04.2007
Bachelor of Commerce -
Mumbai University
04.2001 -
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