Wadhah Alsaleh
Summary
Accomplished Software Tester with a hands-on track record in testing diverse development projects. Proficient in tailoring testing processes to align with customer requirements, consistently delivering precise results. Showcases a deep understanding of cutting-edge software development and testing methodologies.
Skilled Technical Support Representative with a unique ability to comprehend the needs of both business and home users. Experienced in troubleshooting and providing desktop support across Windows, Linux, and Mac platforms. Proven ability to swiftly resolve issues in a single call. Adaptable Technical Support Representative adept at offering clients clear and actionable guidance, leaving a positive impact on all customer interactions and contributing significantly to engineering efforts for supported products.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Community Monitor
Rategain Travel Technologies Ltd
01.2023 - 03.2024
- Monitored online presence of company's brand to engage with users and strengthen customer relationships
- Increased customer engagement through social media
- Translate marketing content such as blogs, promotional materials, and advertisements for social media
- Developed and managed content calendars for each platform to establish timely and relevant posts
- Collaborated with team members to develop creative campaigns for social media platforms
- Collaborated with other departments to develop integrated branding and public relations strategies
Freelance Web Developer
Ket Decoration
07.2020 - 07.2022
- Oversaw technical issues and troubleshooting requests to resolve user problems.
- Provided security maintenance and patching on website interface to maintain viability after launch.
- Implemented Google-based SEO and ad campaigns to meet budget specifications.
- Designed, implemented and monitored web pages, plugins and functionality for continuous improvement
Technical Support & Software Testing
H-tech Hakimi Technology Solutions
08.2019 - 07.2021
- Provided Tier 1 IT support to technical internal users through desk side support services
- Managed high levels of call flow and responded to POS technical support needs
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Assisted with updating technical support best practices for use by team
- Responded promptly to incoming sales leads and requests for technical support
- Configured hardware and granted system permissions to new employees
- Provided documentation on troubleshooting of technical processes to support desk staff
- Translated complex technical issues into digestible language for non-technical users
- Documented support interactions for future reference
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches
- Optimized test cases to maximize success of manual software testing
- Collaborated with product owners to stay current on intended functionality
- Developed efficient technical solutions to resolve wide range of business problems
- Supported test review, defect control and configuration management within delivery pipeline.
- Communicated with followers to promptly respond to queries and monitor reviews.
- Managed team to generate original content and moderate online community members.
- Suggested and implemented new features to develop brand awareness.
- Improved page content, keyword relevancy and branding to achieve search engine optimization goals.
Education
M.C.A - Master of Computer Applications
Vishwakarma Institute of Technology University
Pune 12.2021 - 05.2023
Bachelor of Science - Bachelor of Computer Applications
Monad University
Hapur, Uttar Pradesh 06.2011 - 07.2014
High School Diploma -
Alnahadhah School Yemen
Ibb, Yemen 07.2007 - 06.2008
Skills
Troubleshooting
Timeline
Community Monitor
Rategain Travel Technologies Ltd
01.2023 - 03.2024
M.C.A - Master of Computer Applications
Vishwakarma Institute of Technology University
12.2021 - 05.2023
Freelance Web Developer
Ket Decoration
07.2020 - 07.2022
Technical Support & Software Testing
H-tech Hakimi Technology Solutions
08.2019 - 07.2021
Bachelor of Science - Bachelor of Computer Applications
Monad University
06.2011 - 07.2014
High School Diploma -
Alnahadhah School Yemen
07.2007 - 06.2008
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