Waqar Inamdar
Pune
Summary
Over eight years of experience in Insurance with a focus on Motor claims and Property and Casuality Insurance. Expertise in assessing and processing claims with a commitment to accuracy and efficiency. Recognized for effective client communication, successful negotiation of settlements, and strict adherence to industry regulations. Strong analytical skills in damage evaluation and coverage determination, with a proven ability to enhance customer satisfaction through collaboration with internal teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Process Lead
Tata Consultancy Services
Pune
10.2024 - Current
- Specialized in Epic application, focusing on Direct Bill and Reconciliation processes.
- Ensured accurate billing and validated financial transactions for operational integrity.
- Managed reconciliation of financial transactions in Epic system, aligning records with payments.
- Generated transaction reconciliation reports based on commission rates for financial accuracy.
- Updated General Ledger to reflect accurate accounting of all insurance policies.
- Oversaw financial processes for HUB International project, enhancing ledger accuracy.
- Allocated tasks to 35 team members across Pune and Gandhinagar, optimizing workflow.
- Collaborated with Underwriters to resolve discrepancies and update policy documents promptly.
Senior Associate
WNS
Pune
07.2016 - 10.2024
- More than 8 years of experience in the insurance (motor insurance) industry, creating monthly reports for records, closed.ecords, Closed
- Worked with own damage team dealing with policy holder motor claims .
- Role Involved claims handling, New claim setups , Payment to Credit hire companies, Post dealing on claims arranging services and raising payments.
- Next 3.5 years with Claims Purchase Ledger
- Role Involved: Fixed CPL error on claim for I supplier payment.
- Worked on Cpl hold Report ,
- Cpl Invoice Paid, fixing all error to make payment as soon as possible for customer satisfaction
- Transferring claims to relevant team, updating incident volume management for garages
- Maintaining Reserves on claim for faster Payment, Adding correct garages for faster payment and Updating all necessary details on claims which are missing .
- Worked on different system like Exceed , Guidewire And Gemini.
- Next 1.5 years with Emails
- Maintaining mailbox Que on time.
- Worked as Customer Support for resolving customer queries on different Mail boxes for customer faster resolution.
- Applying all corrective details provided by Consumer Garage Solicitor on Claim .
- Updating details as per Accounts Payable team for correction of policy and faster payment.
- Working on setting new claim on TAT basis and taking all the necessary action for setting up the claims.
Education
Bachelor of Commerce -
Poona College of Arts Science And Commerce
PuneSkills
- Assisted in the management of insurance portfolios for a diverse client base Conducted policy reviews and recommended coverage adjustments to meet clients' evolving needs Collaborated with claims department to expedite claims processing and improve client satisfaction
- Negotiation skills: communication, articulate thoughts clearly, and listen actively to understand the perspectives of all parties involved
- Problem-Solving: Approach negotiations as a problem-solving exercise, seeking creative solutions that address both parties' interests
- Relationship Building: Foster positive relationships during negotiations to create a foundation for future collaboration and goodwill
Personal Information
Certification
- Tally ERP
- AWS
Accomplishments
- Champion of the month
- Recognized by onshore for achieving SLA and Going beyond the boundaries
Timeline
Business Process Lead
Tata Consultancy Services
10.2024 - Current
Senior Associate
WNS
07.2016 - 10.2024
Bachelor of Commerce -
Poona College of Arts Science And Commerce
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