Wasim Sayyed
Pune
Overview
13
13
years of professional experience
1
1
Certification
Work History
Analyst Technology
Allstate India Technology Services
05.2022 - Current
- Level 1 Handling inbound chats for helping users in helping them with the issues in the applications which are not able to use properly
- Creating tickets and escalating for replacement for any damage & hardware software issues in the machine
- Also maintaining the Organizational parameters like the reopens, CSAT score and the time duration for the chats
- Has completed 1 year in Service Now.
Senior Process Executive
Cognizant Technology Services
10.2021 - 05.2022
- Trained for Salesforce application for Data Security, Validation rules, Process automation
- Certified as Salesforce Administrator
- Knowledge about making Profiles, Permission sets, Change Sets
Technical Support Representative
Concentrix
12.2020 - 09.2021
- Managed customers expectations of support and technology functionality in order to provide positive user experience
- Identified and solved technical issues using variety of diagnostic tools and tactics
- Identified issues, analyzed information and provided solutions to problems
- Resolved system, hardware and telephone issues within 24 hours, improving efficiency among departments
Senior Advisor
Vodafone Shared Services Private limited
01.2019 - 11.2020
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Addressed complex issues by scheduling repair appointments with helping them arranging for engineers
- Also provided technical support for mobile network sim cards
- Responded to customer needs through competent customer service and prompt problem-solving.
Customer Service Associate
Amazon Development Center Private Limited
08.2015 - 11.2018
- Developed and actualized customer service initiatives to decrease wait times
- Worked flexible hours; night, weekend, and holiday shifts
- Managed over 50 customer calls per day
- Also maintained Customer satisfaction and NPS scores
- Increased customer satisfaction by resolving customers online orders related issues such as giving information about any order and refund.
Telesales Representative
Zenith Enterprises
09.2011 - 05.2013
- Persistently reached out to customers with extremely past due accounts to recover lost revenue
- Directed day-to-day collections functions, including recruiting, training and developing high-performing teams
- Recorded contact information of customers and potential customers in internal database
- Made average of 35 to 40 outbound and inbound calls per day
Education
Science Education -
Poona College of Arts, Science And Commerce
03.2013
Skills
- Technical issues analysis
- Technical Support
- Responsible
- Multitasking abilities
- Salesforce Certified Administrator
- Completing the Course in Masters in Cloud Architect Solution from Intellipaat
- Does have Hands on Knowledge in AWS Cloud Architect
- Have completed some Projects while getting trained from Intellipaat
- Cloud Infrastructure Design
Languages
English
Hindi
Marathi
Personal Information
Title: Senior Executive
Certification
- Certified Salesforce Adminitrator, Cognizant Technologies Private Limited - Fresher
Salesforce Certified Administrator
I am trained as a Salesforce Certified Administrator. I have worked with Cognizant Technologies
I am a fresher however I have completed 50,000 points and in Salesforce Trailblazer.
Playing Cricket
I love to play Cricket and watch Cricket. I also like playing mobile games like cricket.
Timeline
Analyst Technology
Allstate India Technology Services
05.2022 - Current
Senior Process Executive
Cognizant Technology Services
10.2021 - 05.2022
Technical Support Representative
Concentrix
12.2020 - 09.2021
Senior Advisor
Vodafone Shared Services Private limited
01.2019 - 11.2020
Customer Service Associate
Amazon Development Center Private Limited
08.2015 - 11.2018
Telesales Representative
Zenith Enterprises
09.2011 - 05.2013
Science Education -
Poona College of Arts, Science And Commerce
- Certified Salesforce Adminitrator, Cognizant Technologies Private Limited - Fresher
Similar Profiles
Subrata GhoshSubrata Ghosh
Senior Quality Engineer at GGS Engineering Services India Pvt. Ltd (Onsite at John Deere Technology Center India)Senior Quality Engineer at GGS Engineering Services India Pvt. Ltd (Onsite at John Deere Technology Center India)
Prashant SinghPrashant Singh
Senior Manager at CSC E-Governance Services India Ministry of Electronics & Information Technology Government of IndiaSenior Manager at CSC E-Governance Services India Ministry of Electronics & Information Technology Government of India
Arjun PatilArjun Patil
Associate Professional Application Designer at EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P.Ltd] of DXC TechnologyAssociate Professional Application Designer at EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P.Ltd] of DXC Technology