Xavier Fernandes
Manager
Panvel
Summary
To work in a dynamic and challenge driven environment where I can apply my skills, experience and qualification to the fullest for the development of the organization.
Over 12 years plus experience in Customer Service/Sales(BPO)/Real Estate. Experience in Health Insurance Customer Service, Semi Technical Assistance, Sales(B2B and B2C), Verification & Real Estate. Excellent interpersonal and communication skills. Goal oriented attitude and have always been in the top quartile performers. Self-motivated with optimistic approach and quest for learning. A Challenging career in a professionally managed and growth-oriented company where my experience, certification and knowledge can be applied. To establish a successful career and to work with a concern which provides me with the opportunity to learn and contribute my skills, knowledge and ability towards development and achievement of organizational and personal goals. I believe in Teamwork and giving my 100% in whatever I do with commitment. Challenging position in a growth-oriented organization that utilizes my skill and abilities and offer ample learning opportunities. Gaining most of the work environment, showing my abilities towards any problem-solving matters towards given task, and of course to work for a long-time association. Disciplined, dedicated, hardworking, energetic and organized. Enthusiastic, ability to adapt to new environment and grasp work quickly. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Manager
Xanadu Realty Ltd
07.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Handled the complete channel efficiently. Customer Relationship Management: Building and maintaining relationships with clients and other investors to ensure high levels of satisfaction and retention.
- Operations Management: Overseeing all aspects of the real estate site's operations, including closing, sourcing, site readiness and customer service.
- Team Leadership: Managing and leading a team of real estate professionals and Management Trainee.
- Onboarded new employees with training.
- Negotiation and Deal Closing: Negotiating agreements, sales contracts, and other transactions to achieve the best possible outcomes for the site.
- Established team priorities, maintained schedules and monitored performance.
INSIDE SALES MANAGER
QUICKSELL
02.2022 - 06.2022
- Majorly working on domestic and international market
- Working on how quicksell application help all SMBs business to grow
- Focus on building a healthy relationship and constant follow up for Better achievement
- Constantly working on doing big ticket size closure
- Hot and Cold calling to quantifying leads in CRM
- Increasing all SMBs sales conversion by decreasing the selling cost
- Providing customer a complete Ecommerce platform to run their business online
- Experience with start-up culture where everyone plays a pivotal role
- Achieved given set of target on Monthly basis
- Helping team to close difficult deals by understanding the Communication Gap
- Able to handle challenges, with proven history of increased Productivity
- Excellent analytical skills the ability to analyze situations accurately And effectively
- Enhanced overall team productivity by conducting regular performance reviews and setting clear expectations for each member
Team Leader
VCAN info services
05.2017 - 11.2021
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Held weekly team meetings to inform team members on company news and updates.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Mentored and guided employees to foster proper completion of assigned duties.
Verification Specialist
Sterling Talent Solutions
10.2015 - 04.2017
- Worked with Sterling Talent Solutions from October 2015 to April 2017 as Specialist in US Verification
- Take care of Employment verification, Education verification and personal Reference Verification
- Work on Different and Critical Clients
- Train new members on Critical Clients
- Kelly Services, Chrysler, Disney and British Airways (Major Clients)
- Maintained a high level of professionalism when interacting with external parties during the verification process
- Verified client information by analyzing existing evidence on file
Quality Analyst
Intelenet Global Services
07.2012 - 08.2015
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Led root cause analysis initiatives that resulted in significant reduction in recurring defects.
Education
Bachelor of Commerce -
Calorx Teachers University
04.2001 -
Skills
Sales relationship management
Client development
Networking skills
Research and Planning
Sales Service
CRM Systems
Relationship building and management
Excellent communication
Team building
Train the trainer certified from Sterling Talent Solutions
Basic computer knowledge that includes MS Word, MS Excel, MS PowerPoint
Good accurate typing speed of 38wpm
Team Leadership
Certification
Certified Lean Six Sigma Yellow Belt
Organizationaldetails
QUICKSELL, INSIDE SALES MANAGER, 02/23, Present, Majorly working on domestic and international market. Working on how quicksell application help all SMBs business to grow., Focus on building a healthy relationship and constant follow up for Better achievement., Constantly working on doing big ticket size closure., Hot and Cold calling to quantifying leads in CRM., Increasing all SMBs sales conversion by decreasing the selling cost., Providing customer a complete Ecommerce platform to run their business online., Experience with start-up culture where everyone plays a pivotal role., Achieved given set of target on Monthly basis., Helping the team to close difficult deals by understanding the Communication Gap., Able to handle challenges, with proven history of increased Productivity., Excellent analytical skills the ability to analyze situations accurately And effectively
Dateofjoining
ASAP
Sportstalent
- Played cricket at school and college level in the various tournaments.
- A good base ball player where I have played for Raigad district in the Junior Nationals Level held at Goa in the year 2006, I was also selected for the baseball Training (Million Dollar Arm) held in the year 2007.
- Also represented India once in New Delhi 2007 for Junior Baseball team.
Personal Information
- Passport Number: K5630279
- Date of Birth: 08/20/90
Declarations
I hereby declare that all the all the statements made above are true, complete and correct to the best of my knowledge.
Mothertongue
Telugu
Timeline
Manager
Xanadu Realty Ltd
07.2022 - Current
INSIDE SALES MANAGER
QUICKSELL
02.2022 - 06.2022
Team Leader
VCAN info services
05.2017 - 11.2021
Verification Specialist
Sterling Talent Solutions
10.2015 - 04.2017
Quality Analyst
Intelenet Global Services
07.2012 - 08.2015
Bachelor of Commerce -
Calorx Teachers University
04.2001 -
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