Latha Pai
Pune
Summary
- Dynamic Program Manager with 15 years at Tata Consultancy Services, excelling in the Banking & Financial Services sector. Recognized for enhancing mobile capabilities at American Express, driving team performance through effective leadership. Skilled in data analysis and adaptable communication, I leverage my Masters in psychology background to foster collaboration and continuous improvement.
- I am re-entering the workforce after taking time off to focus on family and further studies.
Overview
27
27
years of professional experience
Work History
Career Break
Self Employed
01.2014 - 04.2025
- I am re-entering the workforce after taking time off to focus on family and further studies.
Program Manager- American Express
Tata Consultancy Services
09.2010 - 12.2013
- Program Lead for the American Express (Amex) Mobile team which provided the data and capabilities for the Amex iOS and Android applications.
- Worked with American Express to build the Mobile team that developed and scaled unique mobile features for Mobile American Express App which was subsequently ranked as one of the top mobile credit card apps by JD Power.
- Played a key role in leading the team that was architecting and delivering Global Mobile migration to unify US and International Mobile applications.
- Worked with the American Express Program Manager and Directors to understand Business strategy and forecast future needs. Ensured that the team had the optimum skills for the current and future requirements considering the budget requirements.
- Managed the team across 3 locations in Phoenix, Bangalore and Toronto.
- Regarded as an excellent ‘people-manager’ and have the capability to identify strengths of team members and utilize them to the best of their capabilities.
- Focused on Business continuity, Risk Management, Collaboration, Planning and Budgeting.
- Recognized at the annual Town Hall for providing efficient, high-quality service to customers
ABN AMRO/Royal Bank of Scotland - Contracts & Comm
Tata Consultancy Services
07.2007 - 08.2010
- Unique experience in management of binding contractual commitments and a complex reporting framework which was appreciated by the head of the legal department of the Tata Consultancy services at that time.
- Managing 2 Master Service Agreements for the above client each with about 30 Schedules covering factors like retention of associates, rate fluctuation based on team size, resource mix, penalty clauses, detailed security & BCP requirements, software restrictions, background checks, delivery related clauses.
- Master Contractual Changes, change control, compliance and negotiations
- Negotiation of rates/Cost of Living application for all geographies.
- Compliance to Delivery obligations defined in the Contract
- Service Level Management, management of penalties
- Contractual Security Management/Facing client audits
- Compliance to Customer Policies
- Transition/application sunrise planning
- Separation activities (contract separation) for ABN AMRO when the Global markets business was taken over by Royal Bank of Scotland..
Project Manager - American Express
Tata Consultancy Services
03.2004 - 09.2005
- Consolidation of maintenance related activities for the entire suite of applications under one single Team. Team provided Environment and Application support in Production for a suite of Corporate Card Systems.
- Support was provided 24 * 7 using offsite-near shore-offshore team model.
- Reduced dependencies on the Client team by building confidence within the TCS team.
- Consolidation of support activities and cross training for similar technology projects under a single team.
- Technology used was SQL and C++
Project Manager and Team Member
Tata Consultancy Services
09.1998 - 04.2003
- I joined TCS in Sep 1998. Worked as a team member and then Project Manager for 3 different Projects and clients , one of them being American Express. About half of my Tenure in TCS was spent with American Express on various projects.
- The technologies employed in these projects varied from C to Java, SQL, HTML
- My first stint overseas was within 2 years of joining TCS, in Phoenix Arizona for American Express as a client. We were the few early establisher's of the team there and helped TCS scale the account. It gave me exposure on various fronts, apart from the work front. As a small group we learnt to work as a team outside of office too as everything was new to us.
Education
Master of Arts - Psychology
Indira Gandhi National Open University
Distance Education07-2023
Bachelor of Engineering - Electronics And Communications Engineering
Manipal Institute of Technology (MIT)
Manipal, Karnataka, India07-1998
Skills
- Worked for Tata Consultancy Services for 15 years, as Consultant in the Banking & Financial Services domain, in Program Management In my career span of 15 years, 75 years have been with American Express as my client with 1-1 interaction with the client Have been appreciated for my customer centric approach to Program Management
- Strong communication skills and drawn towards solving analytical issues
- Pursuing a course in Data Science and AI for Managers – The course covers Statistics, Machine Learning, Python, Time Series and Big Data high level concepts
- Adaptability - Have experience in working on a legal contractual document with ABN AMRO bank which was appreciated by the head of the legal department of the Tata Consultancy services at that time
- A degree in psychology has helped me understand how a flexible leadership style can suit different situations and individuals It has also helped me engage in self-reflection and personal growth and embrace a growth mindset to strive to become a better individual
Timeline
Career Break
Self Employed
01.2014 - 04.2025
Program Manager- American Express
Tata Consultancy Services
09.2010 - 12.2013
ABN AMRO/Royal Bank of Scotland - Contracts & Comm
Tata Consultancy Services
07.2007 - 08.2010
Project Manager - American Express
Tata Consultancy Services
03.2004 - 09.2005
Project Manager and Team Member
Tata Consultancy Services
09.1998 - 04.2003
Master of Arts - Psychology
Indira Gandhi National Open University
Bachelor of Engineering - Electronics And Communications Engineering
Manipal Institute of Technology (MIT)
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