Yash Kale
Customer Service / Operations and Logistics
Chembur
Summary
Experienced professional with 7 years and 8 months of performance-driven expertise in Orders handling, logistics operations and warehouse management. Seeking a challenging managerial or lead position to expand knowledge and utilize skills in planning and estimation, customers satisfaction, and ensuring availability of goods. Specializes in finalizing execution and resource planning for products and solutions.
Overview
1824
1824
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Commercial Executive
BYK India Private Limited
Thane
09.202 - Current
- Customer Master Creations in 4 working days after receipt of relevant documents with proper approvals from commercial head & BL managers.
- Downloading orders from customer portals / order received via mail & share OC with customers with proper information within 2 working days & Update the customer portals (Invoices uploading, RFQ, ASN)
- sales order entry & packing list creation
- Get the order released from Finance (Credit block) & Preparing Packing list for Agents & customers orders based on allocation received from sales.
- Follow up with customers for overdue payments and participate in weekly call with Agents. Share the LR copies with customer on demand.
- Responsible for retention of data for Audit requirement & provide the same to the Auditors on demand
- Effective communication with warehouse team for timely dispatch of the orders & Coordination with customer nominated transporter for pick up arrangement & arranging the vehicles for delivered terms.
- Creating debit & credit note in SAP with proper approval and sharing with customers.
- Customer complaint - Reply to customer within 24 hrs of complaint received & enter the complaint in SAP/ETQ withing 2 days after confirmation from EUM/TSM/BL/Commercial head
- Reply to TSM mail with stock availability within 48 hours of request received
- Reply to finance for customer payment receipt daily
- Follow up for Import docs from counterpart & get the correction done in the docs on time.
- Coordinate with CHA for custom clearance process by giving them require docs on time.
- Pay Custom Duty
Customer Service Officer
Galaxy Surfactants Pvt. Ltd.
Ghansoli
07.2022 - 05.2023
- Manage entire order cycle process
- Insightful MIS to get visibility of orders tracking
- Strategically plan the dispatches according to material availability
- Work and coordinate with customers for timely dispatch of material
- Key client accounts handling (For Example – Johnson & Johnson, Colgate, Marico, Johnson Diverse, Reliance Retail, etc.)
- Proper analysis of client requirement
- Address any issues or grievances that may arise
Customer Service Executive
Azelis (India) Pvt Ltd.
Airoli
01.2019 - 07.2022
- Manage entire order cycle process
- Insightful MIS to get visibility of orders tracking
- Strategically plan and manage logistics, warehouse, transportation & serve customers
- Work and coordinate with suppliers for timely dispatch of material
- Key client accounts handling (for example: Nestle, Parle , Haldiram, Varun Beverages, United Beverages, etc.)
- Proper analysis of client requirement
- Keep track of stock level, delivery times, transport cost and efficiency
- Resolve any arising problems or complaints
- Give training to warehouse workforce
Customer Service
Indo Amines Ltd.
Dombivali
07.2017 - 12.2018
- Preparing sales order & invoices
- Dispatch inventory planning
- Maintaining MIS report on daily basis
- Expediting client dispatches
Education
MBA - Logistics and Operations
SIES
Nerul 01.2015 - 01.2017
BMS - Bachelor of Management
K.V. Pendharkar College
Dombivali 01.2011 - 01.2014
Skills
- Knowledge of SAP module
- MS Office Tools (MS Excel, PowerPoint)
- Handling customer complaint
- Developing new vendor for operations purpose
- Managing warehouse team and stocks
- Keeping good relations with customers
- Good communications
- Interpersonal Skills
- Zeal to learn and excel in new technology by business requirement
- Strong work ethics with personal accountability
- Ability to stay focused while working on multiple assignments
- Creative
- Responsive
- Adaptive for a dynamic environment
- Exemplifies integrity
Personal Information
- Date of Birth: 12/13/93
- Gender: Male
- Marital Status: Married
Locations
Thane
Timeline
Customer Service Officer
Galaxy Surfactants Pvt. Ltd.
07.2022 - 05.2023
Customer Service Executive
Azelis (India) Pvt Ltd.
01.2019 - 07.2022
Customer Service
Indo Amines Ltd.
07.2017 - 12.2018
MBA - Logistics and Operations
SIES
01.2015 - 01.2017
BMS - Bachelor of Management
K.V. Pendharkar College
01.2011 - 01.2014
Commercial Executive
BYK India Private Limited
09.202 - Current
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