Business Analyst
Global PayEx Technologies Pvt. Ltd. |Jan 2025 – Present (Intern → Business Analyst)|Total Experience: 1 year.
Banking (JPM PACT), hospitality (ITC Hotels), and manufacturing (Atomberg) clients, focusing on data reporting, operational analytics, and automation.
Business Reporting and Dashboards
- Designed and maintained business reports and dashboards for operations development and management review.
- Partnered with senior analysts and stakeholders to define KPIs, metrics, and reporting logic used in executive decision-making.
- Built Excel and BI-based dashboards to track invoice status, payment flows, reconciliation outcomes, and exception handling.
- Ensured reports were accurate, standardized, and repeatable across teams.
Data Quality and Accuracy
- Owned data validation and cleansing workflows across multiple systems, including PDFs, Excel trackers, and backend databases.
- Defined and enforced data definitions, naming conventions, and field mappings for invoices, merchants, and transaction records.
- Identified data inconsistencies (duplicate mappings, missing fields, incorrect joins), and worked with tech teams to resolve root causes.
- Handled sensitive financial and merchant data in line with internal security and compliance standards.
Process Improvement and Automation
- Documented AS-IS and TO-BE process flows for reporting, reconciliation, and document validation pipelines.
- Identified gaps and inefficiencies in existing workflows, and proposed automation-driven improvements.
- Ensured that changes to business-critical processes were implemented with minimal operational disruption.
Cross-Functional Collaboration.
- Worked closely with the sales, operations, and engineering teams to understand workflows and reporting needs.
- Converted complex operational data into clear, actionable insights for non-technical stakeholders.
- Actively tracked and managed production incidents and Jira tasks, ensuring timely resolution and clear communication.
PROJECT EXPERIENCE (CLIENT-FOCUSED)
JPMorgan – PACT
- Supported reporting and issue analysis for cross-border transaction processing and regulatory flows.
- Analyzed invoice and document status mismatches, identifying root causes where records were not pushed to downstream systems.
- Created structured trackers and dashboards for production incidents, pending invoices, and reconciliation status.
- Assisted in Change Requests (CRs) by documenting process flows, reporting impacts, and data dependencies.
ITC Hotels – ERP and Payment Integration.
- Supported reporting and data validation for ERP and credit card payment integrations.
- Built Excel-based trackers to monitor testing status, reconciliation outcomes, and rollout readiness.
- Analyzed payment and settlement data to identify risks during financial closing cycles.
- Translated raw operational data into summarized insights for management discussions.
Atomberg – Reconciliation and Data Validation
- Worked on invoice, credit note, and deduction reconciliation logic.
- Analyzed cases where documents lacked complete information, and supported resolution workflows.