Playing Cricket
Yogendra Mishra
Senior Specialist
Nagpur
Summary
Accomplished Senior Technical Specialist with a proven track record at HCL Technologies, enhancing IT infrastructure and customer satisfaction through innovative solutions and effective communication. Expert in IT Infrastructure Design and adept in building strong client relationships, significantly reduced system downtime and mentored teams, driving high-quality project delivery within tight deadlines.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Senior Specialist
HCL Technologies
Nagpur
04.2022 - Current
- Led technical workshops, sharing expertise with colleagues to improve overall team capabilities.
- Reduced system downtime, conducting regular maintenance and updates on critical infrastructure.
- Collaborated with cross-functional teams to deliver high-quality projects within tight deadlines.
- Mitigated risk exposure by identifying potential vulnerabilities in existing systems and proposing remediation strategies.
- Boosted customer satisfaction by addressing complex technical issues in timely manner.
- Enhanced system efficiency by developing and implementing innovative technical solutions.
- Mentored junior team members, providing guidance on best practices and industry standards.
- Established clear communication channels between technical specialists and non-technical stakeholders for better project outcomes.
IT Operations Lead
Tata Consultancy Services Ltd
Nagpur
06.2012 - 04.2022
- Played a major role while COVID19 pandemic in enablement of the employees for WFH.
- Improved IT infrastructure by implementing efficient technical operations strategies and streamlining processes.
- Streamlined communication between departments through the establishment of clear channels for sharing information regarding IT issues and updates.
- Conducted capacity planning exercises to ensure that resources were allocated appropriately according to projected growth rates within the organization's IT infrastructure requirements over time.
- Maintained a secure technology environment through regular system updates, patching vulnerabilities, and overseeing access controls for users across all systems.
- Delivered timely resolutions to end-users' technical issues by coordinating support efforts with internal teams and external vendors as needed.
- Managed vendor relationships for procurement of hardware, software, and services, ensuring cost-effective solutions without compromising on quality.
- Developed comprehensive documentation to provide clear instructions for various procedures within the IT department as well as training materials for end-users on new software implementations or updates.
- Facilitated knowledge transfer sessions among team members to share best practices in maintaining optimal system performance levels while minimizing potential risks.
- Supported business continuity planning initiatives by developing comprehensive disaster recovery strategies aimed at minimizing downtime and ensuring a rapid return to normal operations in case of unforeseen events.
- Reduced downtime with thorough risk assessment, proactive planning, and systematic contingency measures.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Helped organization at transition level of multiple new coming projects.
- Setup multiple client projects
- Handled multiple projects and provided IT infrastructure support.
Technical Support Executive
Logictech Solutions Pvt Ltd
Noida
11.2009 - 12.2010
- Delivered exceptional technical assistance through both phone and email channels while maintaining professionalism at all times.
- Managed high volume of tickets in helpdesk system, consistently meeting or exceeding response time targets.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
Education
Bachelor of Arts - History And Education
Allahabad University
Prayagraj, India 07.2006 - 06.2009
Skills
Customer Support
IT Infrastructure Design
Incident Management
Client Relationship Building
Internal Communications
Virtualization Technologies
IT Infrastructure Planning
Decision-Making
Adaptability and Flexibility
Effective Communication
Certification
MCSE
Interests
Listening to music
Timeline
Senior Specialist
HCL Technologies
04.2022 - Current
AZ104
03-2022
MCSE
01-2016
IT Operations Lead
Tata Consultancy Services Ltd
06.2012 - 04.2022
Technical Support Executive
Logictech Solutions Pvt Ltd
11.2009 - 12.2010
Bachelor of Arts - History And Education
Allahabad University
07.2006 - 06.2009
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