Yogesh Bandekar
Retention Manager
Thane
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Head of Upstream Process Development
Numera Markets
01.2024 - 04.2024
- Championed novel research endeavors that contributed to organizational growth and increased intellectual property assets.
- Established robust communication channels with cross-functional teams for efficient collaboration and problemsolving.
- Mentored junior staff members and provided constructive feedback on their performance, contributing to a positive work environment that fosters professional growth.
- Reduced downtime by proactively identifying potential bottlenecks in the production pipeline and implementing corrective actions.
- Managed risk effectively by implementing thorough hazard analysis protocols for all stages of upstream process development projects.
- Participated in industry conferences and workshops to stay current with best practices in upstream process development, sharing insights gained with team members.
- Investigated living and environmental conditions of mammals and determined solutions to habitat issues.
Trainer
Profitfx
12.2022 - 12.2023
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Monitored participant workflow and behaviors throughout training process.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Developed effective training plans based on department needs and objectives.
- Educated clients on proper use of products and systems.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
Managing Director
Cube Wealth Solutions PVT LTD
08.2020 - 11.2022
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Monitored and coordinated workflows to optimize resources.
- Prepared annual budgets with controls to prevent overages.
Business Development Manager
Lotus India Wealth Solutions LLP
07.2019 - 07.2020
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
Retention Account Manager
Vantage BPO Solutions Pvt Ltd
02.2015 - 06.2019
- Participated in industry events and conferences as a representative of the company, fostering new connections within the professional community that led to valuable leads or referrals.
- Assisted in training new employees on best practices in retention account management techniques contributing towards their rapid productivity increase.
- Identified potential at-risk accounts early on, implementing preemptive measures to avoid loss of business or revenue slippage.
- Improved customer retention rates by developing and implementing account management strategies.
- Managed a portfolio of high-value accounts, ensuring strong customer loyalty and ongoing business partnerships.
- Collaborated with the sales team to identify opportunities for account growth and expansion.
- Established long-term relationships with clients through consistent communication and proactive problem-solving efforts.
- Managed accounts to retain existing relationships and grow share of business.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Sales Agent
Samay BPO
02.2013 - 12.2014
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Identified new targets, developed new business opportunities and presented product lines to customers.
Education
High School Diploma -
St John The Baptist
Thane 04.2001 -
Timeline
Head of Upstream Process Development
Numera Markets
01.2024 - 04.2024
Trainer
Profitfx
12.2022 - 12.2023
Managing Director
Cube Wealth Solutions PVT LTD
08.2020 - 11.2022
Business Development Manager
Lotus India Wealth Solutions LLP
07.2019 - 07.2020
Retention Account Manager
Vantage BPO Solutions Pvt Ltd
02.2015 - 06.2019
Sales Agent
Samay BPO
02.2013 - 12.2014
High School Diploma -
St John The Baptist
04.2001 -
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