Summary
Overview
Work History
Education
Skills
Websites
Certification
Hometown
Timeline
Generic

YOGESH MOTE

Manager - Operations
Mumbai

Summary

13 years of leadership experience in Business Process Outsourcing/Management for BFSI, Telecom industry clients and areas such as, Strategic Planning, Customer Services, Lending Sales Operations and Delivery, People Management, Process Management, Client Relationship Management, Business Transitioning and Growth, Generating new business opportunities, Controlling costs and Maximizing profits, Training and Development. As a People Management Professional, possesses motivational management approach with proven record of building and managing business-efficient teams. With experience and learning attitude, have the expertise to interface between customer and business, understand, translate as well as implement customer requirements into appropriate business solutions.

Overview

14
14
years of professional experience
8
8
Certifications

Work History

Manager Operations – Customer Service and Lending operations

Concentrix Services India Pvt Ltd.
1 2023 - Current
  • Led Retail Domestic Banking and Credit card services

Manager Operations – Inbound Retail Banking and Credit cards services

Teleperformance DIBS (Formerly known as Intelenet Global Services)
2022.03 - 2023.01
  • Led Retail Domestic Banking and Credit card services

Assistant Manager – Unsecured Lending and Open Architecture Markets

Suma Soft Pvt. Ltd
2021.01 - 2021.12
  • Led Unsecured Lending and Open Market Architecture process of NBFC for Salaried personnel

Assistant Manager - Operations and Back-office

Teleperformance DIBS (Formerly known as Intelenet Global Services)
2017.10 - 2019.11
  • Led a Retail, Business/ Priority Banking & Finance Process for an International client in Middle-East

Assistant Manager - Operations and Back-office

Intelenet Global Services Pvt Ltd.
2016.01 - 2017.04
  • Led a Retail, Business/ Priority Banking & Finance Process for an International client in Middle-East

Assistant Manager - Operations

RuralShores Business Services Pvt Ltd.
2014.09 - 2015.10
  • Led Domestic Inbound Voice Process – Maharashtra and Goa Circle Prepaid

Team Manager – Operations

Intelenet Global Services Pvt Ltd.
2011.03 - 2014.09
  • Led Domestic Inbound Voice Tele Verification Process – Maharashtra and Goa Circle Prepaid

Team Leader – Operations

Aditya Birla Minacs Worldwide Pvt Ltd.
2019.04 - 2011.02
  • Led Domestic Inbound Voice Process – Maharashtra and Goa Circle Prepaid

Education

Bachelor of Computer Science -

Dr. Babasaheb Ambedkar Marathwada University
Chattrapati Sambhajinagar, Maharashtra

Skills

Team Leadership

Certification

CONQUEST Certification for Operational Excellence – By Intelenet Global Services

Hometown

Chattrapati Sambhajinagar (Aurangabad), Maharashtra

Timeline

Manager Operations – Inbound Retail Banking and Credit cards services

Teleperformance DIBS (Formerly known as Intelenet Global Services)
2022.03 - 2023.01

Assistant Manager – Unsecured Lending and Open Architecture Markets

Suma Soft Pvt. Ltd
2021.01 - 2021.12

Team Leader – Operations

Aditya Birla Minacs Worldwide Pvt Ltd.
2019.04 - 2011.02

Assistant Manager - Operations and Back-office

Teleperformance DIBS (Formerly known as Intelenet Global Services)
2017.10 - 2019.11

Assistant Manager - Operations and Back-office

Intelenet Global Services Pvt Ltd.
2016.01 - 2017.04

Assistant Manager - Operations

RuralShores Business Services Pvt Ltd.
2014.09 - 2015.10

Team Manager – Operations

Intelenet Global Services Pvt Ltd.
2011.03 - 2014.09

Manager Operations – Customer Service and Lending operations

Concentrix Services India Pvt Ltd.
1 2023 - Current

Bachelor of Computer Science -

Dr. Babasaheb Ambedkar Marathwada University
CONQUEST Certification for Operational Excellence – By Intelenet Global Services
OnTrac Star Certification for Leadership Skills – By Aditya Birla Minacs
Six Sigma Foundation - LinkedIn
Operational Excellence Foundation – By LinkedIn
Process Improvement Foundation – By LinkedIn
Introduction to Artificial Intelligence – By Simplilearn
Introduction to Cyber Security – By Simplilearn
Introduction to Data Analytics – By Simplilearn
YOGESH MOTEManager - Operations