
13 years of leadership experience in Business Process Outsourcing/Management for BFSI, Telecom industry clients and areas such as, Strategic Planning, Customer Services, Lending Sales Operations and Delivery, People Management, Process Management, Client Relationship Management, Business Transitioning and Growth, Generating new business opportunities, Controlling costs and Maximizing profits, Training and Development. As a People Management Professional, possesses motivational management approach with proven record of building and managing business-efficient teams. With experience and learning attitude, have the expertise to interface between customer and business, understand, translate as well as implement customer requirements into appropriate business solutions.
Team Leadership
Operations Management
Strategic Planning
Performance Management
Time Management
Staff Development
Conflict resolution
Lending Operations
Customer service
Communication skills
Problem solving
Call centre Operations