Yogesh Veludurai

* Resolved network connectivity issues including router configuration.
* Updated software versions on modems and routers as necessary for optimal performance.
* Programmed routers, and other networking devices as needed.
* Maintained detailed documentation on all aspects of the configuration and setup process for future reference.
* Provided guidance on usage of tools such as remote access programs, diagnostic utilities and network monitoring tools.
* Monitored customers wireless networks using a variety of network monitoring tools, such as TP-Link and Edge Controller.
* Monitored and troubleshot issues with cloud core network services.
* Trained junior staff members on basic network troubleshooting techniques.
* Managed system upgrades, patching, server maintenance and network troubleshooting.
* Performed network troubleshooting and monitored performance of hardware and software components.

* Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults
* Implemented corrective plans of action for network availability and latency
* Monitored temperature and power draw to immediately detect faults and failures
* Completed reports detailing network and systems performance and downtime issues
* Managed onboarding and offboarding of employees
* Adopted cost-effective, useful solutions to implement into current systems
* Diagnosed and resolved hardware and software issues