Yuvraj Patil

Good Experience in Active Directory, Azure Active Directory user management.
Experience in Virtual Desktop Environment Desirable Particularly W365,Azure.
Experience Duo,MS authenticator,Google Authenticator , okta.
Experience with Endpoint Manager (Intune) and Autopilot.
Experience with Sophos.
Experience with Administration of Micosoft365 and Azure.
Experience with Exchange Online.
Maintain Inventory of IT related Hardware and software.
Experience with Ticket Tool Service Now,ITSM.
Handle asset allocation at time of joining and exit both virtually and in Person.
Hands on Experience on VMware vSphere Client to Manage Vm and Build the Customized Templates.
Experience and working Knowledge collaboration Tool such Zoom ,Microsoft teams,sharepoint.
Handle Employee onboarding and offboarding process.
Configure new systems and Microsoft path updates.
Knowledge with cloud technologies such as Azure.
Hands on Nucleus Tool.
Diagnose, Prioritize, troubleshoot, and resolve IT Incidents Reported by users via phone, chat, email.

• DL,Groups,Shared mailbox creation in Exchange
• User Account Management:
  Create new user account in AD as per company protocols.
  Execute user account changes, focusing on role modifications.
• Multi-Factor Authentication (MFA) Support
• Support wired and Wireless Network.
• Taking care of users Onboarding and offboarding Process.
• Troubleshooting Sophos Alert.
• Providing internal and Global user’s support
• Office 365 Management

Manage user accounts and permissions within the Office 365 environment

Troubleshoot Office 365-related issues as they arise

• Prioritize and address lower hanging fruit and quick resolution tickets and requests effectively.

• Troubleshot VDI issue.

• Participate in Procurement Activities for Hardware Purchasing.

• Experience Windows 10, Mac and Linux OS.

• Troubleshooting VPN issue.

• configured system for users.

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• experience in systems support and operations, including LAN administration, endpoint support, deployment, and user support
• experience in PC Hardware and peripheries; Microsoft operating systems and M365 software; General PC application support; iOS/Android operating systems support and maintenance
• Active Directory Management

Perform administrative tasks within the Active Directory environment, including user provisioning, group management, and permissions adjustments.

• Software Installations: Facilitate the installation of IQ software for users as required.
• setup and configured Cisco VoIP phone Device
• Coordinate with vendors/service providers as necessary.
• Perform system upgrades as necessary for hardware/software related components.