Zareen Kazi
Taloja,Navi Mumbai
Summary
Service- Focused Individual with 15+ years of Experience in Telecom Industry as an Analyst in Billing and other Customer supports roles.
Overview
21
21
years of professional experience
Work History
Billing Analyst, Dispute Management.
Tata Communication Transformation Service LTD. (Payroll- Lobo Staffing)
11.2019 - 03.2024
- Vendor Management and Invoice Validation/ Payment Process
- Responsible for the creating purchasing order and managing billing of the various vendors
- Responsible for Analyzing Invoice Billing dispute and get it resolved with concern teams/ vendors.
- Coordinating with various vendors for invoices receivable, invoice verification and following up with accounts payable to ensure timely vendor payments
- Responsible for creating purchase orders(PO) in SAP-REFX based on internal team request
- Co-ordination with internal teams and clients for resolving issues or disputes
- Managing daily reports in MS Excel and publishing reports with a dashboard.
Project Coordinator
LAVA International Pvt Ltd
01.2017 - 12.2018
- Test Engineer (Mobile Handset Application Testing)
- To do performance testing of Smartphones, Feature Phones and Tablets with all the supported operators
- To do Urdu and Marathi Language testing of the supported handset
- Also, keypad mapping and menu tree has been made in Urdu and Marathi language and Reporting issues to Dedicated teams.
Project Coordinator
TATA Tele Services PVT LTD ( Payroll- Sai Sun)
01.2015 - 12.2016
- Acquiring the new site and maintenance of existing site and Data uploading in various portals
- Data Management of Daily Installed and de-installed links and site details
- Coordination with Various internal teams and Vendors.
Customer Support Retention Officer
Vertex PVT LTD
09.2014 - 12.2014
- Working in Retention Department as a customer care executive for Reliance Mobiles voice process
- Taking calls for retaining the Post-paid customers who wants to terminate the Reliance connections or else wants to migrate from Post-paid to prepaid connection to save company's revenue.
Hanset Test Engineer
Reliance Communications LTD ( Reliance Next Link Pvt Ltd)
02.2006 - 08.2014
- Performing Product Release Inspection Testing in the real network environment
- Screening and User Interface Testing
- Network Interaction Testing.
Computer Hardware and Peripherals Engineer
ComputerCiti Pvt Ltd
04.2003 - 12.2005
- Assembling of the PC
- Installation of the Operating Systems asked by the Customers
- Installations of all the required Application software as required.
Education
Diploma in Computer Hardware and Peripherals -
Wipro Solution Training Centre
Ghatkoper, Mumbai12.2002
Diploma in Industial Electronics Engineering -
M.H.S.S.P. Polytechnic
Mumbai, India06.2002
Secondary School Certificate -
Maharashtra State Board
Mumbai, India04.1999
Skills
- Account Management (Time Management and prioritization)
- Excel Data Management (Report Publishing)
- Strong Client relationship (Handle disputes, Manage multiple stakeholders)
- Working knowledge of MS Office and SAP ERP, SAPREFX
- Problem-solving attitude
- Good communication skills
- Flexible and hardworking
- Self-motivated
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Marathi
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Personal Information
- Date of Birth: 01/27/84
- Marital Status: Married
Timeline
Billing Analyst, Dispute Management.
Tata Communication Transformation Service LTD. (Payroll- Lobo Staffing)
11.2019 - 03.2024
Project Coordinator
LAVA International Pvt Ltd
01.2017 - 12.2018
Project Coordinator
TATA Tele Services PVT LTD ( Payroll- Sai Sun)
01.2015 - 12.2016
Customer Support Retention Officer
Vertex PVT LTD
09.2014 - 12.2014
Hanset Test Engineer
Reliance Communications LTD ( Reliance Next Link Pvt Ltd)
02.2006 - 08.2014
Computer Hardware and Peripherals Engineer
ComputerCiti Pvt Ltd
04.2003 - 12.2005
Diploma in Computer Hardware and Peripherals -
Wipro Solution Training Centre
Diploma in Industial Electronics Engineering -
M.H.S.S.P. Polytechnic
Secondary School Certificate -
Maharashtra State Board
Similar Profiles
Azlan ObaidAzlan Obaid
Customer Service Executive at TATA Communication and transformation service LimitedCustomer Service Executive at TATA Communication and transformation service Limited
Sagar Babasaheb ParjaneSagar Babasaheb Parjane
Senior Executive at Tata communication transformation limitedSenior Executive at Tata communication transformation limited
Kitson P TitusKitson P Titus
Project Management at TATA COMMUNICATION TRANSFORMATION SERVICESProject Management at TATA COMMUNICATION TRANSFORMATION SERVICES