Summary

Overview

Work History

Education

Skills

Projects Handled

Timeline

ZUHEB QUAMAR

Application Consultant

Mumbai

Summary

Structured Solution Consultant with in-depth understanding of project scope evaluation and client needs assessment. Offering 8 years of tech industry expertise, including software consulting, client training and project management.

Proficient Solutions Specialist looking for a growth-oriented position. Familiar with current trends in the industry and market, as well as the latest products and services available to customers. Good verbal and written communication, time management and customer relations skills. Ability to drive critical organizational change through research, optimization and systems development. Hands on conferences with employees and management to address problems by establishing improved procedures.

Overview

years of professional experience

2015

years of post-secondary education

Languages

Work History

Application Consultant

ETP International Pvt. Ltd

01.2023 - Current

ERP end to end Implementation and Integration –Deployment of the software solution and ensure its seamless integration with the client’s existing systems
Client Consultation - Working closely with the clients to gather and analyse their business requirements
Hold meetings to understand the client’s processes, challenges, and objectives
Business Requirement Documentation
Functional Requirement Documentation
Gap Analysis
Solution Design – Based on the collected requirements, propose and design software solutions that align with the client’s business goals
UAT testing of deliverables
UAT sign off from the customers after the successful UAT
Training and Support – Provides training to end-users and client teams to ensure they can effectively use the software
Also offer ongoing support and troubleshoot any issues that may arise during or after the implementation
Project Management – In some cases, have to take the project management responsibilities, overseeing the implementation process, managing timelines and coordinating with the various stakeholders
Documentation – Maintaining a detailed documentation of the solution provided to the client or any changes made during the implementation process
Comprehensive problem solving abilities
Keep the project team updated on daily progress reports on any assigned actions

Solution Consultant

Pathfinder Global FZCO

01.2022 - 12.2022

Present a solution-based demonstration as per the customer’s needs
Requirement Analysis
Requirement Gathering
Evaluate resource requirements and billable man hours for change requests and submit it for approval from the management
UAT testing of deliverables
Executed business plans and developed user-assistance documentation and product training for client's use
Functional Documentation
Post Implementation Product Support
Comprehensive problem solving abilities
Forecasting and identifying business problems and determining application that would end up in new business deals for the organization
Offered technical and non-technical support and services to clients and staff regarding product use, operation and maintenance
Coordinating with the clients on Proleaz contract generation and invoicing
Involved in implementation of Mall/Contract Management, Revenue Assurance & Business Intelligence Projects for the Dubai Airport Authority, Sri Lanka Mall & Indian clients
Documenting and recording all the changes that are carried out on the product

Senior Engineer

SRAM & MRAM Resources Limited

03.2017 - 01.2022

Present a solution based demonstration to the clients
Requirement Analysis
Requirement Gathering
Functional documentation
Prepare complete plan of action regarding the implementation before delivering to the customers
UAT
Implementation of Retail, F&B and Hospitality ERP
Provide online and In-person training for users on existing functionalities
Providing technical support for technical issues
Keep the project team updated with daily progress reports on any assigned actions
Troubleshoot and resolve customer complaints/queries in accordance with the Standard Operating Procedure (Phone, Email and In-Person Support)
Analyze, track, report, co-ordinate & fix bugs if any, and perform quality checks
Resolve frequently occurring issues on priority
Submitting suggestion to improve the user interface based on user feedback and usability on quarterly basis
Provide periodic status report to management (weekly, monthly)

Customer Service Executive

Wellspring Healthcare Pvt. Ltd.

01.2016 - 12.2016

To provide excellent customer service
Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues
Smooth Facilitation to improve business performance
Ensure customer satisfaction
Help to improve business while interacting with the walk-in clients
Evaluated trends in customer service issues to analyze complaints and identify opportunities for improvement
Upsold additional products and services enhancing value of previous customer purchases and driving revenue growth
Handled customer billing errors by researching issues in system and asking detailed questions
Delivered continuous training to associates to maximize performance and customer relations skills
Updated account information after customer calls and noted client concerns and issues
Increased customer buy-in of loyalty programs and facilitated smooth signups to support revenue development objectives
Delivered fast, friendly and knowledgeable service for routine questions and service complaints
Answered questions from customers by phone and email, offering company details and policy information as requested

Assistant Team Leader

Mithila Hyundai

01.2015 - 12.2015

Accomplished yearly quotes for gross sales of new and used vehicles
Worked with customers and sales management to reach price agreements and explain warranty, sales and option package procedures
Brought in above-average sales revenue each month
Filled out paperwork to register vehicles and complete sales
Maximized customer satisfaction by resolving concerns with fast and knowledgeable service
Evaluated vehicles before final pickup to check for damage and completed delivery tasks
Gave detailed information regarding operation of standard and optional vehicle features
Met incoming customers at door to guide through showroom and sales lot
Managed sales negotiations and financing options
Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files

Senior Executive

Relevant Management & Technology

08.2012 - 01.2015

Provided excellent service and attention to customers when face-to-face or through phone conversations
Handled business process for the assigned programs with a primary focus on increasing business through continuously improving alumni networks
Prepared and maintained personnel reports and records for officials and agencies
Reviewed and evaluated programs for compliance with state, local and federal regulations
Planned, directed and monitored instructional methods and content of educational and vocational programs
Maintained updated knowledge through continuing education and advanced training
Displayed strong telephone etiquette, effectively handling difficult calls

Education

MBA - Marketing

Mahatma Gandhi University

Bachelor of Arts - Sociology

Royal College of Arts, Science And Commerce

Higher Secondary School Certificate - undefined

Royal College of Arts, Science And Commerce

Secondary School Certificate - undefined

Vivekananda Central School

Hazaribagh, Jharkhand

Skills

ERP Solution Implementation
Project Management
Business Requirement Documents
Targeted Gap Evaluation
Requirement Analysis
Functional Documentation

Stakeholder Engagement
Solution Design
SIT
UAT
SQL
Data Migration

Projects Handled

Domain: Retail Management – ERP, Mall Management, F&B, Hospitality, HRMS & Real Estate Management Solution.

· Uratex Foam (Philippines)

Retail Management Solution - ERP (Onsite)

· BMA International (Dubai – United Arab Emirates)