Amruta Deshpande
Thane Mumbai
Summary
Dynamic and service-oriented professional with over 12 years of experience in the aviation & hospitality industry. Proven expertise in customer service, effective time management, and leadership. Skilled in safety rules and regulations, with a strong focus on interpersonal and communication skills.
I am now eager to transition into the services and hospitality sector, where I can leverage my expertise in creating memorable experiences for guests. With a passion for excellence and a commitment to teamwork, I am excited to contribute to a dynamic environment that values outstanding service and guest satisfaction. I am ready to bring my unique perspective and skill set to a new challenge in this vibrant industry.
Overview
14
14
years of professional experience
Work History
Senior Cabin Attendant
Interglobe Aviation Ltd (Indigo Airlines)
08.2012 - Current
- Performed pre-flight and post-flight checks of the cabin, ensuring all safety and security protocols were met
- Managed the food and beverage service onboard, ensuring all passengers were provided with a positive experience
- Communicated effectively with passengers and other crew members to ensure a smooth and efficient flight
- Resolved customer complaints in a timely and professional manner, resulting in a high degree of customer satisfaction
- Assisted passengers with special needs, such as elderly, disabled, and unaccompanied minors
- Handled emergency situations with professionalism and poise, resulting in a successful resolution with no injuries
- Ensured a safe and secure experience for passengers by adhering to all safety and security regulations
Sales Executive
Kesari Tours Pvt Ltd
02.2011 - 08.2012
- Provided services, ranging from booking flights and hotels to arranging transportation
- Provided excellent customer service by meeting the individual needs of each tour group
- Assisted customers with flight and hotel bookings, travel insurance, and other travel-related services
- Developed and maintained relationships with travel suppliers to ensure access to the best travel options and deals
Education
M.Com -
University of Pune
Pune 04.2001 -
B.Com -
University of Mumbai
Mumbai 04.2001 -
IATA Certificate Holder -
International Air Transport Association
04.2001 -
Skills
Sales and promotion
Customer Service
First Aid
Hospitality service expertise
Professional Appearance
Interpersonal communications
Guest Services
Timeline
Senior Cabin Attendant
Interglobe Aviation Ltd (Indigo Airlines)
08.2012 - Current
Sales Executive
Kesari Tours Pvt Ltd
02.2011 - 08.2012
M.Com -
University of Pune
04.2001 -
B.Com -
University of Mumbai
04.2001 -
IATA Certificate Holder -
International Air Transport Association
04.2001 -
Similar Profiles
KAVAN POOJARYKAVAN POOJARY
AIRPORT OPERATIONS & CUSTOMER SERVICES at INTERGLOBE AVIATION LIMITED. "Indigo Airlines"AIRPORT OPERATIONS & CUSTOMER SERVICES at INTERGLOBE AVIATION LIMITED. "Indigo Airlines"
Shruti MallyaShruti Mallya
Lead Flight Attendant at Interglobe Aviation Ltd - Indigo AirlinesLead Flight Attendant at Interglobe Aviation Ltd - Indigo Airlines
RAHUL SHARMARAHUL SHARMA
Executive-Airport Operations and Customer Service at Interglobe Aviation Limited (Indigo Airlines)Executive-Airport Operations and Customer Service at Interglobe Aviation Limited (Indigo Airlines)