Summary
Overview
Work History
Education
Skills
Software
Languages
Interests
Websites
Timeline
Hi, I’m

Anjali D'Sylva

Mumbai
Anjali D'Sylva

Summary

Operations professional with 17 years of experience, including 5 years in fully remote, global teams. Proficient in systems and project management, with a strong focus on streamlining processes and driving operational efficiency. Committed to continuous learning and upskilling.

Overview

17
years of professional experience

Work History

Wishup Technology Pvt. Ltd.

Online Business Manager/Virtual Executive Assistant
06.2022 - 12.2024

Job overview

  • Delivered executive support, managing international calendars, coordinating meetings across global time
    zones.
  • Supported recruitment efforts by sourcing candidates via platforms such as LinkedIn and Indeed,
    coordinating interviews, and managing communication between hiring managers and candidates.
  • Created and refined Standard Operating Procedures (SOPs) to improve workflow efficiency, enhance
    process consistency, and support scalability in remote operations.
  • Implemented and managed CRM and email marketing tools to strengthen client engagement, internal
    communications, and lead tracking for business development.
  • Planned and executed logistics for remote conferences and in-person events, including registration, travel
    coordination.
  • Led prospecting efforts for business development and partnerships by sourcing and verifying contact and
    CRM data to ensure 100% accuracy and relevance.
  • Conducted client outreach for business development using LinkedIn, Outreach.io, and sales CRM tools.
  • Assisted in project management on special projects, events, conferences.
  • Provided project support through research, preparation of executive content, and management of essential
    materials and trackers.
  • Created visually engaging communications using tools like Canva to support consistent branding.

Frontline Managed Services

E-Billing Specialist
03.2021 - 06.2022

Job overview

  • Set up and maintained client accounts, vendor sites, and timekeeper details within designated e-Billing software, ensuring the accuracy of new and ongoing invoices, budgets, and rates
  • Submitted electronic invoices, tracked their status from submission to acceptance, and resolved rejections, documenting issues and solutions to ensure successful submissions
  • Coordinated with timekeepers, attorneys, and billing/collections teams to resolve residual balances, either facilitating repayment or implementing write-offs, while continuously improving submission processes
  • Verified the accuracy of accounts payable payments, resulting in a 100% reduction in payment errors and check reissues.

Freelance

Digital Marketing
04.2018 - 04.2020

Job overview

  • Developed and executed market strategies, driving growth for startups by conducting competitor analysis and positioning brands for success in the digital space
  • Created compelling content for multiple platforms and managed social media channel distribution to enhance brand presence, engagement, and customer acquisition
  • Oversaw end-to-end content creation and management, including posts, schedules, and website product listings, for brands like Tratoli Tours Pvt. Ltd., Plop Chat Stories, Pratt London, and Happy Soul Magicians of Wellness
  • For Happy Soul, I managed website product quality control, backend product listings, streamlined email ID mapping, daily glitch fixes, and integrated Freshdesk for ticket management.
  • Utilized effective digital marketing methods to increase sales by 70%.
  • Led 5-person cross-departmental staff to develop and execute all digital and social marketing initiatives.

eClerx Services Limited

Senior Process Manager
07.2017 - 03.2018

Job overview

  • Managed scheduling, calendars, travel arrangements, and press engagements for the Executive Director.
  • Coordinated board meetings, client relationships, and events, ensuring seamless operations and adherence to organizational standards.
  • Directed office design and setup, facility maintenance, annual budgeting, vendor contracts, and procurement.
  • Supervised housekeeping, security, pantry, and front-office operations, including fire safety protocols and key management.
  • Organized internal and external events, client conferences, and cultural celebrations, managing décor, menu planning, and overall arrangements to create memorable experiences.
  • Handled annual maintenance contracts, vendor negotiations, petty cash, invoice processing, and expense reporting to ensure cost efficiency and compliance.
  • Streamlined onboarding/offboarding processes while training and grooming housekeeping and pantry staff to maintain professional excellence.

Jet Airways (India) Ltd.

Assistant Manager to the Chief Commercial Officer
08.2016 - 02.2017

Job overview

  • Managed all aspects of the CCO's office operations, including calendar management, email and correspondence handling, appointment scheduling, and acting as the primary point of contact between the CCO and internal/external stakeholders
  • Served as the central liaison for departments reporting to the CCO, such as Sales, Marketing, Revenue Management, Guest Experience, and Airport Services, ensuring seamless communication and collaboration
  • Tracked and ensured the timely completion of Commercial and Ancillary projects, reviewed business cases and contracts, and worked closely with departments to drive project closures and operational efficiency
  • Compiled and analyzed departmental reports, created actionable summary sheets for the CCO, and supported executive presentations, research, and CEO-level reporting
  • Organized team and business review meetings, managed conference and seminar participation, and coordinated travel, visa, and logistics arrangements for the CCO and key team members
  • Streamlined operations by leading initiatives such as automating vendor ticket issuance through the Jet Airways Travel Portal, improving efficiency and service delivery
  • Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.

Kohlberg Kravis Roberts & Co.

Executive Assistant
09.2010 - 08.2016

Job overview

  • Provided comprehensive administrative support, managing complex schedules, meetings, and daily office operations to ensure seamless functioning
  • Coordinated domestic and international travel, including itinerary creation, visas, and travel insurance; processed expense claims and corporate card reconciliations
  • Facilitated communication with clients, bankers, and senior visitors while negotiating with vendors and ensuring timely payments for office and event needs
  • Organized board meetings, prepared reports, maintained records, and ensured compliance with company policies
  • Prepared data and ratings reports using platforms like Thompson One, Mergermarket, and CLSA, handling sensitive information with discretion
  • Oversaw office events, and F&B arrangements, and implemented AMCs, optimizing vendor contracts for cost-efficiency

Estée Lauder Companies

Sales Associate
02.2009 - 09.2010

Job overview

  • Delivered exceptional client consultations and managed inventory control, ensuring smooth operations while consistently achieving monthly sales targets
  • Efficiently processed sales transactions using Point-of-Sale systems, maintaining accuracy in cash handling, daily reconciliation, and reporting

Gulf Air Co. G.S.C.

Cabin Crew
03.2006 - 03.2008

Job overview

  • Trained in Advanced First Aid, Aircraft Safety, Security, and Technical Operations across Gulf Air's Boeing 767, Airbus A320, A330, and A340 fleets (DGCA Oman certified), as well as XL Airways' Boeing 737 fleet, ensuring compliance with safety and aviation standards
  • Delivered exceptional in-flight service in Economy and Premium Business Class cabins on international and domestic routes, providing customer care to passengers from diverse nationalities and resolving issues efficiently to uphold company standards

Education

University of Mumbai
Mumbai

Bachelor of Mass Media from Advertising
07.2005

University Overview

St. Joseph's Convent High School
Mumbai

Senior Secondary Certificate
08.2000

University Overview

Skills

  • LinkedIn Sales Navigator & Talent Solutions
  • Project management
  • Process mapping & improvement
  • CRM software
  • Business writing
  • Executive support
  • Email marketing

Software

Freshbooks, Quickbooks, Concur, Razor Pay, Google Workspace, Zapier, Notion, Keap, Outreachio,, Shopify, Freshdesk, Canva, Zapier, Microsoft Office, HootSuite, RocketReach Trello, Apollo io, Slack, Asana, Mailchimp, Hubspot, Airtable, AI Tools

Languages

English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)

Interests

Gardening & sustainable living

Outdoor activities and nature exploration

Arts, crafts & creative projects

Animal welfare and volunteering with rescue initiatives

Websites

Timeline

Online Business Manager/Virtual Executive Assistant
Wishup Technology Pvt. Ltd.
06.2022 - 12.2024
E-Billing Specialist
Frontline Managed Services
03.2021 - 06.2022
Digital Marketing
Freelance
04.2018 - 04.2020
Senior Process Manager
eClerx Services Limited
07.2017 - 03.2018
Assistant Manager to the Chief Commercial Officer
Jet Airways (India) Ltd.
08.2016 - 02.2017
Executive Assistant
Kohlberg Kravis Roberts & Co.
09.2010 - 08.2016
Sales Associate
Estée Lauder Companies
02.2009 - 09.2010
Cabin Crew
Gulf Air Co. G.S.C.
03.2006 - 03.2008
University of Mumbai
Bachelor of Mass Media from Advertising
St. Joseph's Convent High School
Senior Secondary Certificate

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Anjali D'Sylva