Microsoft Office Suite
Anushka Juware
Senior Process Associate
Pune
Summary
Experienced Process Analyst with over 2 years in the insurance industry. Possessing an analytical and logical mindset, adept at developing actionable solutions to address business requirements. Skilled in documentation and reporting, ensuring efficient communication of critical information. Dedicated to enhancing operational efficiency and driving business success through strategic analysis and problem-solving.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Senior Process Associate
Tata Consultancy Services
Pune
10.2024 - Current
- Maintained and updated policy records and databases using mainframe systems, ensuring high data accuracy and compliance with industry standards.
- Managed end-to-end policy servicing for Standard Life’s insurance and investment portfolios, including new business processing, renewals, fund switches, and claims handling.
- Ensured adherence to regulatory requirements and service level agreements (SLAs), delivering consistent compliance and service quality.
- Processed premium payments, refunds, and invoicing, coordinated with finance for reconciliation and ensured timely and accurate payment operations.
- Collaborated with cross-functional teams to resolve policy discrepancies and supported customer service with accurate and timely policy information.
Process Analyst
Gallagher Centre of Excellence
Pune
09.2023 - 10.2024
- Conducting regular audits of internal processes, ensuring compliance with industry regulations and company policies
- Handling the reconciliation process in the team and daily allocation of workflow task amongst all team members
- Enhanced data accuracy by creating sop and maintaining detailed documentation of business processes (daily reporting)
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Played a pivotal role in process training and handling the queries of new joiners in the team
Associate Process Analyst
Gallagher Centre of Excellence
Pune
08.2022 - 08.2023
- Review, analyze and process transactions in accordance with business process document
- Good hands-on experience on Risk Fax tool Skills
Education
MSC - Environmental Science
Savitribai Phule Pune University
Pune, MH 06.2019 - 10.2021
BSC - Microbiology
Savitribai Phule Pune University
Pune, MH 05.2016 - 04.2019
HSC - undefined
Maharashtra State Board
03.2014 - 04.2015
SSC - undefined
Maharashtra State Board
04.2012 - 04.2013
Skills
- Adaptability
- Excellent Verbal and Written Communication Skills
- Presentation Skills
- Team player
- Reporting skills
Software
RXFAX
Spice
Origo
Mainframe & Transfer Datastore
Stream
Certification
05/01/22, SAP ECC Application Associate Procurement with SAP ECC 6.0
Awards Recognition
- Award of Excellence in voluntary activities at silver oak foundation for training the rural people of Umred regarding Environment awareness and Covid protocol.
- Star of the month award by Gallagher in the year 2023 & 2024 for delivering excellent quality and achieving highest productivity.
Timeline
Senior Process Associate
Tata Consultancy Services
10.2024 - Current
Process Analyst
Gallagher Centre of Excellence
09.2023 - 10.2024
Associate Process Analyst
Gallagher Centre of Excellence
08.2022 - 08.2023
MSC - Environmental Science
Savitribai Phule Pune University
06.2019 - 10.2021
BSC - Microbiology
Savitribai Phule Pune University
05.2016 - 04.2019
HSC - undefined
Maharashtra State Board
03.2014 - 04.2015
SSC - undefined
Maharashtra State Board
04.2012 - 04.2013
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