Summary
Overview
Work History
Education
Skills
Accomplishments
Language
Interests
Timeline
Generic

Gaurav Ghag

Mumbai

Summary

Experienced hospitality, aviation, and luxury car sales professional with over 11 years of experience in delivering exceptional customer service and sales results. Proven ability to build strong relationships with clients and exceed sales targets. Skilled in providing personalized service and attention to detail, ensuring a seamless and enjoyable customer experience. Strong Communicator with the ability to work collaboratively with colleagues and crossfunctional teams.

Overview

19
19
years of professional experience

Work History

Sales Consultant

KIFS Motors Pvt Ltd
08.2022 - Current
  • Sales Consultant with track record of success in selling luxury cars.
  • Skilled in relationship building, customer service, and product knowledge. Able to exceed sales targets while maintaining high levels of customer satisfaction.
  • Created detailed sales presentations to communicate product features and market data.
  • Maintained accurate customer records and followed up on leads to ensure timely and effective communication.

Sales Executive

Shreenath Vehicles Pvt ltd
08.2021 - 08.2022
  • Achieved 100% of quarterly booking ,retail sales targets through effective relation shipbuilding and customer service.
  • Conducted product demonstrations and test drives to potential customers.
  • Maintained accurate customer records and followed up on leads to ensure timely and effective communication.
  • Assisted with vehicle deliveries and after-sales support.

Senior Cabin Crew

Air India
12.2020 - 06.2021

• Under Training for Air bus A330, which was suspended due to lockdown.

Cabin Crew Incharge

Jet Airways
03.2011 - 09.2019
  • Safety and first aid training has helped me to be more confident and vigilant.
  • Strong culturally aware having traveled to different destination.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Adhered to all confidentiality requirements at all times.
  • Met all customer call guidelines including service levels, handle time and productivity .

Culinary Associate(commis)

Trident Hotel
11.2008 - 01.2010
  • Monitored quality control procedures to guarantee preparation and delivery of healthy menu
    choices.
  • Increased customer satisfaction by resolving product issues.
  • Prepare and cook a wide variety of dishes, including appetizers, entrees, and desserts,following established recipes and procedures.
  • Ensure the quality and presentation of all dishes meet the restaurant's standards.

Culinary Associate(Commis)

Hyatt Regency Hotel
03.2005 - 09.2005
  • Enhanced my know ledge about different cuisines, ingredients and exotic food products ,food safety and services etiquette.
  • Manage inventory levels of food and supplies, minimizing waste and maximizing profitability.
  • Follow food safety and sanitation procedures to maintain a safe and clean work environment

Internship Student

Eastern International Hotel
03.2005 - 09.2005
  • Worked in four major department like Food Production ,housekeeping ,front office and room service .

Education

Diploma in Hotel Management & Catering Operations - Diploma in Hotel Management & Catering Operations.

Rizvi College Of Hotel Management .
Bandra
03.2008

High School Diploma -

Bhavans College Of Arts, Commerce And Science .
Andheri
03.2004

Secondary School Cirtificate - Secondary Education (S.S.C).

Bhavans A. H Wadia High School.
Andheri
03.2002

Skills

  • First Aider
  • Food safety standards
  • Hospitality service expertise
  • Relationship building and customer service
  • Ability to work in fast-paced environment
  • Teamwork
  • Adaptability

Accomplishments

  • Appreciation from Base Manager for being vigilant and handling unwell guest.
  • Quarterly guest appreciation 2016-2017.
  • Appreciation for soliciting guest feedback to enhance dining experience.
  • Competed in a physique competition 2017-2018.
  • Achieved 100% of quarterly booking ,retail sales targets through effective relationshipbuilding and customer service.

Language

English ,Marathi and Hindi

Interests

Fitness. ,Music,cooking and technology updates.

Timeline

Sales Consultant

KIFS Motors Pvt Ltd
08.2022 - Current

Sales Executive

Shreenath Vehicles Pvt ltd
08.2021 - 08.2022

Senior Cabin Crew

Air India
12.2020 - 06.2021

Cabin Crew Incharge

Jet Airways
03.2011 - 09.2019

Culinary Associate(commis)

Trident Hotel
11.2008 - 01.2010

Culinary Associate(Commis)

Hyatt Regency Hotel
03.2005 - 09.2005

Internship Student

Eastern International Hotel
03.2005 - 09.2005

Diploma in Hotel Management & Catering Operations - Diploma in Hotel Management & Catering Operations.

Rizvi College Of Hotel Management .

High School Diploma -

Bhavans College Of Arts, Commerce And Science .

Secondary School Cirtificate - Secondary Education (S.S.C).

Bhavans A. H Wadia High School.
Gaurav Ghag