KAUSTUBH NAIK
Data Operations Project Lead
Thane
Summary
Results-driven Project Lead with 11+ years of experience in spatial data operations, project management, and strategic planning. Proven ability to lead cross-functional teams of 20+, implement Agile methodologies, and drive innovation through Generative AI adoption—delivering savings of €8k–16k and improving customer satisfaction scores. Recognized for operational excellence, stakeholder management, and building scalable platforms for innovation and knowledge sharing.
Overview
12
12
years of professional experience
2020
2020
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Data Operation Project Lead
Here Technologies India PVT LTD
05.2023 - Current
- Led a team of 10 to 20 members, setting goals and conducting mid-year and yearly reviews.
- Implemented Agile/Scrum methodologies, improving project delivery timelines by 15%.
- Deployed generative AI tools (Copilot) to automate workflows, saving €8,000–16,000 annually.
- Designed and rolled out audit scorecards, improving quality metrics by 12%.
- Closed critical customer escalation (Skoda) by resolving incorrect speed limits, and restoring client trust.
- Facilitated organizational goal-setting and aligned project objectives with the leadership vision.
Senior Spatial Data Specialist
Here Technologies India Pvt Ltd
09.2018 - 05.2023
- Budget Planning and Utilization.
- Project Coordination with Stakeholders, Regional Responsible.
- Resolving and Managing Customer queries/Concerns.
- Cross Functioning with various projects.
- Idea and Innovation/Best Practices.
- Agile Methodology to Constantly improve project deliverables.
Analyst II
Here Technologies India Pvt Ltd
10.2016 - 09.2018
- Achieving Daily Metrics with efficiency.
- Identifying problems in processes and providing solution.
- Creating Presentations for internal teams and stakeholders.
- Involve in Team building activities.
- Mentoring New hires in team and providing timely Feedback.
Analyst I
Here Technologies India Pvt Ltd
02.2014 - 10.2016
- Achieving Daily Metrics with efficiency.
Education
MBA - Operations Management
Institute Of Technology And Management
Kharghar, IndiaB.Com - Banking And Insurance
NG Acharya And DK Marathe College Of Arts
IndiaHSC -
Our Lady Of Perpetual Succour High School
Chembur, IndiaSkills
Project management
Team motivation
Project planning
Process improvement
Leadership skills
Task delegation
Stakeholder management
Certification
PMP certification course completed
Hobbies and Interests
Esports, Reading, Cooking, Travelling
Accomplishments
- 2025: Onboarded Top 15 customers into feedback loop, boosting satisfaction scores; deployed audit scorecards; implemented GenAI tools saving €8k–16k.
- 2024: Suggested 41+ UI improvements, increasing acceptance rate of customer inputs; drove 1,200+ employee registrations for HERE WeGo feedback initiative.
- 2023: Created THINKNEST platform for 200+ employees to drive Innovation throughout the organization
- 2022: Achieved SLA improvement from 80% to 86%; reduced ticket TAT by 48%; increased productivity from 31% to 42% across 50+ members.
- 2021: Automated repetitive tasks via RPA, saving 1,000+ hours; won Operational Excellence Award.
- 2020: Coordinated delivery of 5,400+ places before deadline; created macro to identify top customers (BMW, Audi, Skoda).
Activities & Interest
Travelling
EA sports
Sci-Fi movies
Timeline
Data Operation Project Lead
Here Technologies India PVT LTD
05.2023 - Current
Senior Spatial Data Specialist
Here Technologies India Pvt Ltd
09.2018 - 05.2023
Analyst II
Here Technologies India Pvt Ltd
10.2016 - 09.2018
Analyst I
Here Technologies India Pvt Ltd
02.2014 - 10.2016
B.Com - Banking And Insurance
NG Acharya And DK Marathe College Of Arts
HSC -
Our Lady Of Perpetual Succour High School
MBA - Operations Management
Institute Of Technology And Management