Kiran Athawale

Key Responsibilities and Achievements:

• Lead Generation & Management: Developed and integrated Web-to-Lead functionality, optimizing lead generation through Marketo, ZoomInfo, Outreach, and Connect and Sell software. Configured and troubleshot systems to streamline lead management.
• Custom CPQ Implementation: Spearheaded a Custom CPQ project by designing and developing Lightning Web Components (LWC), Apex classes, triggers, and batch classes to automate and enhance sales processes.
• ROI Form Development: Engineered an ROI form, mapping leads in Salesforce with robust duplicate management for leads and contacts, improving data accuracy.
• Attribution Modeling: Created and implemented triggers and flows for Lead First Touch and Last Touch Attribution, enabling precise tracking and reporting of marketing efforts.
• Project Leadership: Led the project lifecycle from requirements gathering to deployment. Conducted daily and weekly scrums, managed client communication, and ensured on-time delivery through effective sprint planning and regular demos.
• Client Coordination: Acted as the primary liaison between Resilinc and the client, preparing solutions, estimates, and securing approvals for new requirements.
• Documentation & Reporting: Maintained comprehensive project documentation and delivered weekly status reports and minutes of meetings (MOM) to ensure transparency and alignment with stakeholders.
• Client Satisfaction: Received commendations from both client and management for maintaining high standards of documentation, effective communication, and achieving client satisfaction.

Key Responsibilities and Achievements:

• Support & Maintenance: Provided ongoing support for Salesforce implementations, focusing on resolving complex issues related to Aura components and Apex classes.
• Error Resolution: Diagnosed and resolved client-reported errors, often under challenging conditions due to the absence of existing documentation, requiring in-depth analysis and creative problem-solving.
• Impact Analysis: Conducted thorough impact analysis for changes made within the system, ensuring stability and minimizing disruption in a highly complex environment.
• Complex System Management: Managed and maintained a large-scale Salesforce environment with an extensive number of Apex classes and Aura components, ensuring seamless operation and integration.
• Client Collaboration: Worked closely with clients to understand their issues and provide tailored solutions, maintaining high levels of client satisfaction despite the project's inherent challenges.

Key Responsibilities and Achievements:

• Data Migration: Led data migration efforts using Data Loader, transforming and importing client-provided data from Excel into Salesforce, ensuring data accuracy and consistency.
• Duplicate Management: Implemented and configured duplicate rules to maintain data integrity and prevent the creation of redundant records.
• Validation & Workflow Automation: Designed and deployed validation rules and workflows to automate business processes and enforce data quality standards.
• Client Data Handling: Collaborated closely with the client to understand data requirements, conditioning the data for seamless integration into Salesforce.

Key Responsibilities and Achievements:

• User Management: Managed user accounts, roles, and permissions to ensure proper access and security within Salesforce.
• Data Management: Performed data entry, data cleansing, and maintenance tasks to keep the Salesforce database accurate and up-to-date.
• Reports & Dashboards: Created and customized reports and dashboards to provide actionable insights and support decision-making for various departments.
• Process Automation: Configured basic workflows and process automation to streamline routine tasks and enhance operational efficiency.
• Training & Support: Provided support to end-users, assisting with basic troubleshooting and training on Salesforce functionalities.