Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kunal Pal

Cloud Operations Engineer
Pune

Summary

Dynamic Cloud Operations Engineer with six years of experience in designing, deploying, and managing innovative cloud solutions and IT systems. Expertise in AWS Cloud best practices complemented by hands-on proficiency with services including EC2, S3, RDS, and IAM. Demonstrated ability to maintain and troubleshoot complex IT systems and networks while effectively managing multiple projects simultaneously. Committed to driving efficiency and performance through strategic cloud management and operational excellence.

Overview

6
6
years of professional experience
4
4
Certifications
3
3
Languages

Work History

Cloud Operations Engineer

ThinkAnalytics
12.2022 - Current
  • Troubleshooting and debugging on the customer-raised issues, P1, and P2 (major incidents).
  • I perform the deployment, updates, sanity checks, and hotfixes on the production.
  • Improved cloud infrastructure efficiency by implementing automated monitoring and alerting systems.
  • Improved code deployment efficiency by automating processes with CI/CD pipelines.
  • Monitored automated build and continuous software integration process to drive build/release failure resolution.
  • Automated manual tasks through scripting languages, such as Shell.
  • Contributed to the creation of a DevOps culture within the organization, leading to increased agility and cross-functional collaboration.
  • Collaborated with development teams to streamline software releases, resulting in faster timetomarket.
  • Coordinated deployments of new software, feature updates and fixes.
  • Tested and deployed scalable and highly available software products.
  • Performed troubleshooting of post-release software faults to support live service, and installed software patch design.
  • Designed and implemented RESTful APIs to support core application functionality, improving integration efficiency across platforms.
  • Deployed APIs to AWS Lambda.
  • Developed and maintained SDKs (Software Development Kits) to simplify API integration for external developers.
  • Configured and managed Virtual Private Cloud (VPC) environments to isolate and secure cloud resources.
  • Worked closely with development teams to resolve production issues and optimize deployments.
  • Configured backup plans for data stored in Amazon S3 buckets by scheduling regular backups and establishing retention periods.
  • Maintained high availability of applications by setting up auto-scaling groups across multiple regions.
  • Configured monitoring tools such as CloudWatch Logs, Metrics, and Alarms for tracking resource utilization across various cloud deployments.
  • Used metrics to monitor application and infrastructure performance.
  • Troubleshoot and resolve deployment issues in the non-production and production environments.
  • Solving complex customer problems and asking insightful questions that get to the root cause of the customer.

Application Support Engineer

Mastercard
11.2021 - 12.2022
  • Run monitoring reports for usage, performance, and availability.
  • Gather the logs from Splunk, Dynatrace, PCF, and from the app server, and perform the initial investigation.
  • Experience working with MySQL, Linux, Oracle SQL Developer, and writing queries to get data for debugging issues.
  • Designed and developed application scripts for test scenarios.
  • Prioritize the ticket with the right severity levels, based on business impact understanding from the client.
  • I solved all support tickets that came into my queue without needing to escalate them to higher-level support engineers.
  • Manages the daily batch process and performs SOD and EOD tasks on a daily basis.
  • I work on Change Management, Incident Management, Release Management, Problem Management, and Request Management.
  • Coordinate with the end user and L3 teams in solving the priority one issues.

Programmer Analyst

Cognizant
10.2019 - 10.2021
  • Troubleshot and debugged software applications to ensure their smooth functioning.
  • Implemented proactive monitoring measures to detect potential issues before they impacted users.
  • Delivered high-quality application updates using agile methodologies to ensure continuous improvement.
  • Worked closely with clients to establish specifications and system designs. Responded to and remedied critical issues to limit downtime.
  • Provided technical support using knowledge of complex technology to solve problems and support new projects.
  • Updated documentation with project deviations to capture changes.
  • Identified causes of issues within applications, and determined which modifications needed to be made.
  • Manage customer expectations regarding estimated response times for issue resolution.
  • Addressed technical issues and guided end users through resolution.
  • Performed root cause analysis on recurring issues, implementing long-term resolutions to prevent recurrence.

Education

B.E - Computer Science And Engineering

D.M.I.E.T.R College
04.2018

HSC -

St.John’s Junior College
02.2014

SSC -

Mahesh Gyanpeeth
03.2012

Skills

    AWS

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Certification

AWS cloud practitioner, AWS

Timeline

Cloud Operations Engineer

ThinkAnalytics
12.2022 - Current

Application Support Engineer

Mastercard
11.2021 - 12.2022

Programmer Analyst

Cognizant
10.2019 - 10.2021

B.E - Computer Science And Engineering

D.M.I.E.T.R College

HSC -

St.John’s Junior College

SSC -

Mahesh Gyanpeeth

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Kunal PalCloud Operations Engineer