Manikandan Sundararajan
Electrical and Electronics Engineer
Chennai
Summary
A dynamic, performance driven senior leader offering 10+ years’ comprehensive achievement across various industries in customer care, Product development, Sales and operation discipline.
Gained the expertise in different industries like Consumer durable home appliances (FMCD) and printing industries
Overview
9
9
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Key Accounts Manager
Velo Services Pvt Ltd
12.2022
- Managed All over India operations. Handled All over India Manpower more than 15 members.
- Managed Key Clients. Responsible for Service Delivery for Clients.
- Projections taken are Preethi, Midea, Inalsa, Singer, McCoy, Onsite Go and Asianet.
- Established trust-based relationships with clients by consistently exceeding expectations regarding communication, responsiveness, and issue resolution
Customer Support Engineer
Lifelong India Online Retail Private Ltd
03.2021 - 11.2022
- Played important role in New Product Development and have successfully developed 15 products for Lifelong.
- In-charge for Pre-Delivery Inspection for products manufactured at various Vendor and also, handling line inspection at Vendor.
- Handled Warehouse Management.
- Helped streamline repair processes and update procedures for support action consistency
Customer Support Engineer / Service Manager
Philips India Ltd
06.2019 - 02.2021
- To Manage, Audit, Appoint Service centers.
- Dealer visits and Distributors visit for SLA. Also taken care of Service Center claim processing.
- Managed 20 plus Service Centers - Chennai and Coimbatore Territory.
- Managed critical incidents effectively by coordinating with relevant stakeholders and providing timely updates to customers
Quality Control / Sales Engineer
Fybros
06.2017 - 12.2018
- To manage Sales and Service for LED lighting vertical.
- Managed Tamilnadu for LED lighting vertical.
- Developed defective management process and have done Warehouse Management.
- Managed 40 plus Dealer and Distributor network across Tamilnadu.
Technical Support Engineer and Sales Engineer
Firefly LED Products Pvt Ltd
11.2014 - 04.2017
- Developed Sales network at Coimbatore for LED lighting.
- Developed Installation modules, Product catalogues for LED products.
- Promoted LED products thru Digital marketing. Heading Service department for LED products.
- Led 30 plus massive projects and successful with more than 20 plus projects.
Quality Control Engineer
Larsen & Toubro Pvt Ltd (Contract)
07.2013 - 10.2014
Involved in Line production of Switch Gears.
Education
MBA - Marketing
Bharathiyar University
Coimbatore 04.2016 - 04.2018
Electrical And Electronics Engineering - Electrical And Electronics Engineering
SNS College of Engineering
Coimbatore 08.2009 - 04.2013
Higher Secondary -
Laurel Matriculation Higher Secondary School
Coimbatore 07.2008 - 04.2009
Secondary -
Bharathi Matriculation Higher Secondary School
Coimbatore 07.2006 - 04.2007
Skills
Application software: MS Office, Servitium, Sales force
Designing Software: Corel Draw, Paint Shop Pro
Lead Customer Care
Product Development
Sales
Operation & OEM
Key Account Management
Sales Quota Achievement
Time Management
Order Processing
Team building
Accomplishments
- Multi brand service delivery TAT achievement with brand and ASC satisfaction.
- Ranked No.1 ASM - South Region Philips in the month of October 2020.
- Achieved No.1 Ranking for Chennai Branch in Consecutive years 2019 and 2020 at Philips.
- Supporting the service center and made them to achieve top rankings (1-3 ranking) in Tamilnadu branch in the year 2019 and 2020 in Philips.
- I made my Service center to achieve 1st position in half yearly R&R Programs.
- Team member (Technical) at LED Expo conducted at Intec Expo - Codissia2015 & 2016 Coimbatore and CAI Expo 2015 Hyderabad.
- Completed in-plant training in Tuticorin Thermal Power Station (TTPS), Tuticorin.
- Completed in-plant training in BOSCH, Bangalore.
- Participated in workshops conducted by PRAYATNA, MIT Campus, L&T Switchgears, i3indya Technologies, etc. and Paper Presentation conducted by Karpagam College of Engineering.
- I was the secretary of my Department in my college.
Responsibility
- Service level delivery as per the agreed SLA with Brands.
- ASM & CSE Management and Development.
- Customer & Brand Satisfaction.
- Audits - ASC discipline, Call, Spares & Returns.
- Manage Distributor and Dealer Network and Project.
- Performance Review - ASM / CSE, Management & Brands.
- QC & PDI.
- NPD & PD.
- Relationship management & CRM development.
- Service approvals and decision making.
- Team handling, planning, tracking and reporting.
- Handle All India ASC Network operations.
- Sales & Distribution.
- Layout Design, Digital marketing.
- Switchgear assembly.
Personal Information
Date of Birth: 11/27/90
Intensity
- Good Creativity, Interpersonal skill and Communication skill.
- Quick adaptability to new technologies.
- Willingness to take challenging assignments.
- Effective leadership at the same time a good team player.
- Managerial ability.
Disclaimer
I hereby declare that the above furnished information is to true.
Timeline
Key Accounts Manager
Velo Services Pvt Ltd
12.2022
Customer Support Engineer
Lifelong India Online Retail Private Ltd
03.2021 - 11.2022
Customer Support Engineer / Service Manager
Philips India Ltd
06.2019 - 02.2021
Quality Control / Sales Engineer
Fybros
06.2017 - 12.2018
MBA - Marketing
Bharathiyar University
04.2016 - 04.2018
Technical Support Engineer and Sales Engineer
Firefly LED Products Pvt Ltd
11.2014 - 04.2017
Quality Control Engineer
Larsen & Toubro Pvt Ltd (Contract)
07.2013 - 10.2014
Electrical And Electronics Engineering - Electrical And Electronics Engineering
SNS College of Engineering
08.2009 - 04.2013
Higher Secondary -
Laurel Matriculation Higher Secondary School
07.2008 - 04.2009
Secondary -
Bharathi Matriculation Higher Secondary School
07.2006 - 04.2007
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