Mukesh Tiwari
Thane
Summary
Dynamic sales and service leader with a proven track record of driving revenue growth and enhancing customer satisfaction. Expertise in developing and implementing strategic initiatives, fostering team collaboration, and adapting to evolving market demands. Recognized for strong problem-solving abilities, effective communication skills, and a focus on delivering measurable results. Proficient in CRM systems, sales forecasting, and customer relationship management, ensuring a comprehensive approach to achieving business objectives.
Overview
11
11
years of professional experience
Work History
Sales & Service Manager – IoT & Cold Chain Solutions
Thermal Energy Service Solutions Pvt. Ltd.
11.2023 - Current
- Leading IoT, MDM, and Cold Chain monitoring deployments including temperature, humidity, power, and asset-tracking solutions.
- Managed 3000+ IoT devices (BLE sensors, gateways, loggers and controllers) across pharma cold rooms, warehouses, and logistics vehicles.
- Owned end-to-end project lifecycle: pre-sales discussions, site surveys, solution design, costing, deployment, commissioning, and AMC.
- Configured and supported MDM platforms, cloud dashboards, alerts, and reports as per customer SOPs and audit requirements.
- Coordinated with customers during regulatory audits (pharma/cold chain) to ensure data integrity, compliance, and system uptime.
- Reduced issue resolution TAT by ~30–35% using remote diagnostics, structured troubleshooting, and preventive maintenance.
- Conducted customer and partner trainings on dashboard usage, sensor handling, calibration, and SOP compliance.
- Supported ₹1–1.5 Cr+ project value through techno-commercial proposals, deployments, and long-term service contracts.
- Led sales and service teams to achieve operational excellence and enhance customer satisfaction.
- Worked closely with backend development teams to design, develop, upgrade, and test IoT hardware integrations and cloud dashboards, including device onboarding, data validation, alerts, reports, and performance improvements.
Service Engineer
Ambetronics Engineers Pvt. Ltd.
11.2016 - 12.2022
- Executed instrumentation, automation, and validation projects in regulated environments.
- Developed SOPs, VMPs, and process flow diagrams aligned with GMP/GAMP standards.
- Supported networked automation systems, Linux servers, and databases.
- Provided L2/L3 technical support for automation and network infrastructure.
- Conducted system performance analysis and customer training.
- Diagnosed and resolved technical issues for diverse electronic systems and equipment.
- Performed routine maintenance and inspections to ensure optimal operational efficiency.
Service Engineer
Kuksons Electronics Pvt. Ltd.
10.2014 - 11.2016
- Installed, calibrated, and serviced industrial electronic systems.
- Performed preventive maintenance and fault diagnostics.
- Delivered on-site customer support and maintained service documentation.
- Diagnosed and resolved technical issues in precision instruments to ensure optimal performance.
- Conducted regular maintenance and calibration of equipment, improving reliability and service life.
Education
B.E. - Electronics & Communication
Nagnathappa Halge College of Engineering
MaharashtraSkills
- IoT and MDM expertise
- Annual maintenance contract management
- Cloud dashboard development
- BLE sensor integration
- Network infrastructure management
- Analytical problem-solving skills
- Technical proposal and training delivery
- IoT dashboard development
- Sales support management
- Persuasive sales presentations
- Business growth strategies
- Customer relationship management software
Accomplishments
- Orchestrated the deployment of 700+ IoT, MDM, and automation devices (BLE sensors, gateways and controllers) across cold chain, industrial, and commercial sites, ensuring seamless integration and functionality.
- Piloted the end-to-end management of 60+ customer locations, encompassing installation, commissioning, annual maintenance contracts, and technical support, resulting in recognition by C-suite.
- Pioneered techno-commercial proposals and lifecycle service offerings, driving 1.3 Cr+ in project value by securing key accounts in the industrial automation sector.
- Reduced average issue resolution TAT by ~30–35% by implementing structured troubleshooting, remote diagnostics, and root-cause analysis.
- Delivered 45+ customer and partner trainings on IoT dashboards, mobile applications, MDM configuration, and system operations.
- Achieved high customer retention and repeat business through reliable after-sales support and proactive service coordination.
Languages
English
Hindi
Marathi
Timeline
Sales & Service Manager – IoT & Cold Chain Solutions
Thermal Energy Service Solutions Pvt. Ltd.
11.2023 - Current
Service Engineer
Ambetronics Engineers Pvt. Ltd.
11.2016 - 12.2022
Service Engineer
Kuksons Electronics Pvt. Ltd.
10.2014 - 11.2016
B.E. - Electronics & Communication
Nagnathappa Halge College of Engineering