Ninad Parab

Client : General Electric (Vernova)

• Monitoring end-user requests via USU (Aspera) tool.
• Overseeing license pools for Microsoft, Tableau, DocuSign, and other specialized software (Minitab, Oracle Crystal Ball, Nitro PDF, JMP, Alteryx Designer, MSDN, Adobe, JetBrains, Docker, Mirantis Lens, BlueBeam, Lucidchart).
• Conducting license creation, clearing, and updates across multiple platforms.
• Performing license clean-up activities to maintain compliance and efficiency.
• Managing subscriptions and servers within license pools.
• Uploading invoices through Pyracloud (SoftwareOne Portal).
• Validating and approving vendor-related software requests via BuildSmart (VSE).
• Reviewing new PBR requests through GE MyTech portal, with validation from Enterprise Architects and Cybersecurity teams.
• Handling and resolving incidents in ServiceNow.
• Classifying software into whitelist and blacklist categories based on Enterprise Architect feedback.
• Ensuring compliance through continuous license monitoring and validation activities.
• Managing licenses and subscriptions for Nuclear Business line products, including Perfect IT, True Context, 3KeyMaster, AFT, NIST Refprop, Tanium, IRT Suite, HRA, and EPRI, etc.

Internal Project : Capgemini

• Achieved 99% compliance in 2025 for the top 15 software applications through the Nexthink campaign.
• Attained 100% compliance for Adobe end‑of‑life products in 2025.
• Reached 99% compliance for Microsoft end‑of‑life products, including Visio, Project, Visual Studio, and Office, in 2025.
• Conducted testing on Intune packages.
• Executed testing on ServiceNow SAMPro.
• Prepared Shift‑left data for the Industrialisation team.
• Implemented application blocking via BeyondTrust.
• Preparing monthly version reports for key applications such as Office-365, Adobe, Google Chrome, 7-Zip, Notepad++, etc & maintaining it on the master tracker.
• Ensuring all software versions are up-to-date, documented, and compliant with organizational standards.

Internal Project : Capgemini

• Managing catalog entries, including pre-approved items and demand validation.
• Integration of Service Central with Eracent Catalog (project planning).
• Allocation and de-allocation of licenses.
• Administration of Office 365 licenses.
• Monitoring license pool consumption, reconciliation, and buffer checks for top publishers (Microsoft, Adobe, Think-Cell, UiPath, Efficient Elements).
• Defining license metrics (per user, per device, per core, floating, chassis, etc.) based on software nomenclature.
• Ensuring accurate inventory maintenance.
• Identifying and removing unauthorized, illegal, or cracked software.
• Conducting entitlement checks for clients and risk management.
• Validating End-of-Life (EOL) products and guiding business units toward feasible upgrades to mitigate compliance risks.
• Supporting ISO audit drives and adherence to the RACI matrix.
• Verifying software usage policies to streamline Software Asset Management (SAM).
• Enhancing Service Central KPIs, MTTR, OLAs, and SLAs.
• Improving Service Request Management through demand, incident, and change management tasks.
• Supporting business partners in achieving performance targets.
• Software indexing and ELP reporting.
• Developing queries in Power BI and SSMS for insights.
• Overseeing software lifecycle management.
• Driving compliance initiatives with potential cost savings through license entitlement verification, in collaboration with Legal and Cybersecurity teams.
• Conducting BeyondTrust testing for security assurance.

Internal Project : Capgemini

• Driving cost-saving initiatives through license optimization and entitlement validation.
• Ensuring software compliance with organizational policies and regulatory standards.
• Raising awareness of software usage policies across end-users.
• Validating purchase orders, license certificates, and vendor invoices to ensure accuracy.
• Removing risks by managing unauthorized or non-compliant software.
• Preparing weekly and monthly reports using Power BI and ServiceNow dashboards.
• Achieving and maintaining KPIs such as MTTR and CSAT within ServiceNow.
• Conducting software indexing and reconciliation for accurate reporting.
• Supporting continual service improvement through demand management and SLA/OLA tracking.
• Handling ITSM request management and end-user queries.
• Adding and validating software items in the ServiceNow Product Catalog and Eracent Catalog.
• Coordinating with the packaging team for self-service pre-approved catalog progress.
• Managing pre-purchase validations and packaging requests.
• Designing and explaining SAM forms to stakeholders.
• Preparing SOPs for SAM processes to standardize operations.
• Uploading contracts on Eracent and maintaining license records.
• Supporting activation and troubleshooting of license keys and server details with service desk engineers.
• Conducting license consumption, reconciliation, and EOL product testing on Eracent.
• Sending reminder emails to end-users regarding license expiration, support, maintenance, and renewals.
• Downloading purchased software and maintaining asset allocation repositories.
• Managing Office 365 workflows.
• Creating knowledge articles realated to SAM Processes & Improvements in ServiceNow for better end-user experience.
• Implementing freeware automation workflows.

Internal Project : Capgemini

• Resolving end-user queries related to software assets and inventory.
• Managing software installation request through the BMC Remedy Tool.
• Mapping PC surrender request using the allocation tracker to ensure proper asset reallocation.
• Uploading contracts and confirming license details for compliance.
• Validating purchase orders and partnership agreements to ensure accuracy.
• Maintaining detailed records of purchase orders for audit and tracking purposes.
• Coordinating with vendors to streamline procurement, renewals, and license confirmations.
• Ensuring timely communication with external partners for smooth operations.
• Performing software indexing to maintain accurate inventory records.
• Supporting compliance and optimization through structured asset tracking.