Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Personal Details
Timeline
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Pooja Nair

Mumbai

Summary

Versatile clinical research professional with a strong background in coordinating patient information, laboratory samples, and compliance documents for diverse clinical trials. Highly organized, detail-oriented, and possessing excellent planning and problem-solving abilities. Possesses strong technical and project management skills, is adept at operational frameworks, and is implementing innovative solutions for continuous improvement. Excellent interpersonal and communication skills to establish and maintain effective relationships with internal and external stakeholders. Experienced in cross-functional collaboration, and ensuring regulatory compliance within tight deadlines.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Project Coordinator

Saarathi Healthcare Pvt Ltd
Mumbai
02.2025 - Current
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Supervised multiple projects from project start through delivery, by prioritizing needs, and delegating assignments.
  • Assisted in planning, execution, and monitoring of healthcare-related projects, ensuring that all tasks were aligned with project goals and timelines.
  • Managed tele-calling operations, including making outbound calls to patients for enrollment, handling inbound queries, and maintaining a professional standard of communication.
  • Updated and maintained patient and call-related data in CRM systems with accuracy and timeliness.
  • Conducted follow-up calls to address patient concerns, improving overall satisfaction and program adherence.
  • Provided administrative support by organizing project files, maintaining documentation, and ensuring compliance with organizational protocols and procedures.
  • Acted as a point of contact for patients and team members, offering consistent support and problem-solving assistance.
  • Created and maintained project documentation to drive transparency with stakeholders.
  • Maintained accurate documentation of all projects, facilitating efficient audits, and future reference.

Lab Centralized Process Coordinator-1

Iqvia
Thane
05.2021 - 08.2024
  • Managed study phases from startup through conduct to close-out, coordinating tasks outlined in project-specific monitoring plans and ensuring effective project execution.
  • Addressed queries, generated detailed business reports, and compiled data using various electronic tools and document management systems, ensuring consistency and accuracy across multiple sources.
  • Conducted thorough reviews of clinical data for completeness and accuracy, verifying data against source documents to ensure integrity. Identified and resolved discrepancies in clinical trial data.
  • Executed data reconciliation to ensure accuracy and consistency across datasets, addressing any inconsistencies promptly and effectively.
  • Collaborated closely with study team members, including colleagues from Project management, Specimen management team and other departments, to support effective project execution and ensure regulatory compliance.
  • Ensured all processes and reports adhered to regulatory guidelines and were completed within stipulated deadlines.
  • Improved operational efficiency through regular monitoring, analysis, and adjustment of processes as needed. Implemented innovative solutions for continuous improvement.
  • Provided support during audits by maintaining thorough records of all relevant documentation related to process coordination activities.

Education

Master of Science - Bioanalytical Sciences

Ramnarain Ruia Autonomous College
Mumbai
10.2020

Bachelor of Science - Bioanalytical Sciences

Ramnarain Ruia Autonomous College
Mumbai
03.2018

Skills

  • Regulatory knowledge
  • Interpersonal skills
  • Communication skills
  • Clinical trial monitoring
  • Query management
  • Project management
  • Documentation practices
  • Organizational abilities
  • CRM management
  • Healthcare project coordination

Certification

  • Professional Excellence Program in Clinical Research (PEPCR), Clinical Data Management (CDM), Pharmacovigilance (PV), and Clinical Trial Monitoring, Dec, 2024
  • Six Sigma White Belt Certification, Q2 Solutions, Jan 2023
  • Six Sigma Yellow Belt Certification, Q2 Solutions, Aug 2021
  • Japanese-Language Proficiency Test (N5 and N4), Dec 2019

Accomplishments

  • Commended by Project Management Team at IQVIA: Recognized for outstanding performance and significant contributions to project success in clinical trial management.
  • Spotlight Award Recipient: Honored for exceptional ownership and leadership in managing high-impact clinical studies, showcasing proactive problem-solving skills.
  • Acknowledged by Superiors: Consistently met turnaround time (TAT) targets and demonstrated strong teamwork, contributing to timely and accurate project milestones.

Languages

Malayalam
First Language
English
Professional
Hindi
Professional
Marathi
Professional
Japanese
Limited
Malayalam
Native/ Bilingual

Personal Details

  • Date of birth: December 17, 1997
  • Marital Status: Married
  • Nationality: Indian

Timeline

Project Coordinator

Saarathi Healthcare Pvt Ltd
02.2025 - Current

Lab Centralized Process Coordinator-1

Iqvia
05.2021 - 08.2024

Master of Science - Bioanalytical Sciences

Ramnarain Ruia Autonomous College

Bachelor of Science - Bioanalytical Sciences

Ramnarain Ruia Autonomous College

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Pooja Nair